Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex personalization options, especially for businesses offering customized products. It's praised for its stability, cost-effectiveness, and continuous enhancements. Merchants have seen increased conversion rates and appreciate features like conditional logic. The support team is noted for its responsiveness and willingness to go above and beyond to resolve issues.

July 8, 2020

We use this app to allow customers to customize their sweet box by choosing different variants of products. The app offers a lot of flexibility. Most of the things we felt we needed support with were already a part of the app, we only had to know how to use it. They are always there to solve our queries.

It would be great if they add more tutorials or help on each and every "setting" that the app offers for customizing, so that customers can realise the complete potential much faster.

Vedic Spoons
India
Over 5 years using the app
Edited May 22, 2023

Love this app! Every time I need support they help! Kind, fast responses. I have been looking for an app like this since we started and so happy to have found this! All positive. Easy to use, but best of all the support is awesome! Product is great, easy and fun for customers to use. Helps them buy with confidence. A must get!

Favors Today
United States
Over 5 years using the app
October 17, 2022

I've used this app for several years, and the tech support is great! They always answer quickly and are very professional. I recommend this app to anyone that needs to add custom options.

Bucket Brigade USA
United States
Over 5 years using the app
June 5, 2022

Does everything I need and the customer support is spot on. I used the live chat for an issue I was having and they resolved it within minutes.

Jessie's Story
United States
Almost 5 years using the app
February 5, 2023

Very helpful customer service. Quick response rate when I needed help updating the app to be in line with the new 2.0 version.

Timeless Notions
Canada
Almost 5 years using the app
December 31, 2020

this app has been working really well for me. Support team is very quick to help and respond. Highly recommended

CairPods
United States
Almost 5 years using the app
September 30, 2020

Incredible app, and top service if you need any assistance with the app or customization of the functions and layout of the app on the userface of your store. Fast reply and top support!

Sweet Memory
Denmark
Over 4 years using the app
December 6, 2021

Thanks to the support team for the commitment to help every time. Great and fast support, solves all problems.

Slick Case - Custom MacBook Case & iPhone Case
Hong Kong SAR
Over 4 years using the app
Edited January 13, 2024

This app was exactly what we were looking for. Installation was easy, documentation is very good and we were up and running in no time. The support team is very good as well. We had an issue (conflict) and they worked with us on a method to get it rectified without modification. Now that's service!

This is a very versatile app for personalization retailers and you simply cannot beat the price. Highly recommended!

~Axe Head Threads

Axe Head Threads
United States
Over 4 years using the app
February 4, 2019

Amazing app and great service. I added this app 4 days ago and it increased my AOV by 30% - sooo good and worth the money!

Draußgänger
Germany
About 4 years using the app