Reviews (1,068)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance store functionality and customer engagement by allowing customers to visualize custom designs, which helps increase conversion rates. It features a versatile and comprehensive set of tools that integrate well with existing workflows, supports various customizations including template saving, and is user-friendly. The app is also praised for its reliable performance and exceptional customer support, with a responsive team that often exceeds service expectations.

February 13, 2022

This particular product personalizer app is a fantastic option for my custom font preview option in my Shopify store. Very user-friendly app and has quick customer support. Will definitely recommend to anyone who is looking to add personalization for their store.

Purely Paper Flowers
Australia
About 6 hours using the app
May 30, 2021

I'm not satisfied with this app. I had too many unsolved problems and had to stop all my sales. i wont recommend this app; it takes too long to get a response that leads to a solution.

Mimisgiftbox.nl
Netherlands
7 days using the app
June 29, 2022

Super App, schnelle und freundliche Hilfe via Chat, jetzt funktioniert Gott sei Dank alles..........

Zeachild
Austria
About 5 hours using the app
October 1, 2021

This app does not work with Shopify 2.0. Unless you know in depth coding, I would avoid this app. I experienced slow communication with their service representatives and the "dev team" messed up the coding in our entire site and we were unable to sell our products for 2 days. We were able to restore to a previous date, but this was a terrible experience for us. Would not recommend to anyone.

Blackthorn Dragons
United States
5 days using the app
July 27, 2021

I would love a little more flexibility on the personalizations, maybe manually placing the image within a delimited surface would come in very handy. The customer service was great, thanks for that.

taller40
Mexico
4 days using the app
January 24, 2023

Great app which offers everything that we need to customize our products. The customer service is super quick, effective and friendly. I can only recommend working with Zepto.

MeinMonogramm
Germany
About 3 hours using the app
November 9, 2022

Great app with multiple options for customization of products and a very fast support that responses in hours.

PACO Deutschland e.K.
Germany
About 3 hours using the app
November 8, 2018

I had problems with the cart. The cost for custimization was wrong. The support was not a good help. Didnt answer to my second mail.

Hopplashop.com
Germany
4 days using the app
April 30, 2018

Customer service isnt what its cracked up to be. Told me a "web developer" could do it, well that is me! You cant pay everyone in a small business.

Nikkilynn Boutique
United States
3 days using the app
Zepto Apps replied September 4, 2019

Hi, We have added feature for monogram without separate field. You may consider use the app and update review.

May 31, 2021

I got this app to add customization to products, it was working well but now it's super slow and I have to stop my ads because of it. I do not recommend this app.

Grooving Box
United Kingdom
3 days using the app
Zepto Apps replied May 31, 2021

Thanks for taking the time to review. We were under DDOS attacks repeatedly by some culprits. We had done what to be done. Due to the external attack of a huge spam load towards our server, they were able to slow down it for a couple of hours. They tried from multiple IPs. We have taken all technical measures suggested by the server team and finally detected all the IPS and block them by Cloudflare. Hope you understand our situation.