Reviews (1,094)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing product customization, especially for personalized items. It supports various product types with features like image and color libraries, multiple image swatches, and live previews, improving customer engagement and satisfaction. The app is noted for its user-friendly interface, reliability, and exceptional customer support that quickly addresses issues.

November 8, 2018

I had problems with the cart. The cost for custimization was wrong. The support was not a good help. Didnt answer to my second mail.

Hopplashop.com
Germany
4 days using the app
April 30, 2018

Customer service isnt what its cracked up to be. Told me a "web developer" could do it, well that is me! You cant pay everyone in a small business.

Nikkilynn Boutique
United States
3 days using the app
Zepto Apps replied September 4, 2019

Hi, We have added feature for monogram without separate field. You may consider use the app and update review.

May 31, 2021

I got this app to add customization to products, it was working well but now it's super slow and I have to stop my ads because of it. I do not recommend this app.

Grooving Box
United Kingdom
3 days using the app
Zepto Apps replied May 31, 2021

Thanks for taking the time to review. We were under DDOS attacks repeatedly by some culprits. We had done what to be done. Due to the external attack of a huge spam load towards our server, they were able to slow down it for a couple of hours. They tried from multiple IPs. We have taken all technical measures suggested by the server team and finally detected all the IPS and block them by Cloudflare. Hope you understand our situation.

February 7, 2021

The app came closest to what we wanted in terms of full product customization. The only reason we are giving it 3 stars and why we decided not to continue with it is unsatisfactory customer support. The responses were always too late. We had to stall our launch for 3 days in order to get a solution to our problems due to multiple back and forth. Support was polite and finally did answer our questions but we were concerned with the amount of time it takes for them to get back. We didn't want to take that risk when we went live.

mademyself.fr
France
3 days using the app
April 25, 2022

I'm using the app to add options to our products. I had some trouble with the setup and customer service were great :)

Hoover & Strong Outlet & Unique Finds
United States
About 2 hours using the app
January 23, 2021

A very useful and powerful app for offering customers multiple personalisation options, in a variety of different formats.

TopWhiskies
United Kingdom
About 2 hours using the app
September 12, 2022

I don't know what's better, the app or the customer service. I was prepared to do a custom build, spending months and tens of thousands of dollars to achieve what this app does natively. I can't believe my luck in finding that it exists. I've saved myself so much time and money and the team has been amazing at handling my questions when I think something might need a custom change, and they let me know that it's actually already an option. Legends!

Albums
Australia
About 2 hours using the app
Edited July 3, 2020

Product Personalizer is the best value for money app I ever used for my Shopify store. On top of that, the support team of this app is Excellent, they really care!! I can't thank you enough guys.

AliDropshipping Store
United States
About 2 hours using the app
October 14, 2020

The product is good but I decided not to use it. Customer service is fast and responsive which I appreciate!

A Jar of Pickles
United States
About 2 hours using the app
November 30, 2021

Great customer service! Very fast response and the issue was fixed immediately. Would recommend especially Shahariare Rahaman!

Miei
Australia
About 2 hours using the app