Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its complex personalization options that boost conversion rates. They value its features like live product previews, image libraries, and intuitive interface. The app is recognized for its stability, regular updates, and responsive customer support. Despite its high functionality, it's seen as cost-effective. Long-term merchants express satisfaction with its performance and support.

February 28, 2022

Super App mit vielen Anwendungsmöglichkeiten und Vorschau. Einige probleme die mit der app auftraten wurden dann vom Support gelöst. Top

Dreamstitch
Germany
Almost 2 years using the app
January 17, 2020

This app is really great and has helped adding custom engraving to our offering very easy. The support is helpful and quick as well!

TARIN THOMAS
United States
Almost 2 years using the app
August 6, 2019

Fantastic service, easy installation, and all features seem to work great out of the box. Some of the UX / UI could be improved in my opinion, but no deal breaker at all.

MyPetCandle
United States
Almost 2 years using the app
July 27, 2021

I had some problems with a multilangual feature on the application. Luckily Piyal from the customer support helped me install a language app and even help me to translate a small thing. BEST SUPPORT EVER

Neonsfeer
Netherlands
Almost 2 years using the app
March 22, 2022

Very helpful app.
Thank you for all the help.
the tech support even made me a new button to match my site

Mora Mora Baby
United States
Almost 2 years using the app
October 5, 2021

Amazing customer support team. Definitely one of the best I have ever come across. Other highlights include fast response and friendly live chat. Amin help me fixed my issue within 5 minutes!

TMS Car Mats
Singapore
Almost 2 years using the app
March 31, 2021

Support is fantastic. The app may originally come off as limited, and I admit I did have reservations; however the support is fantastic and able to assist with customizations. Once you learn how to integrate the personalizer and utilize the features within it, it becomes a great asset to what you are trying to sell. I would like to shoutout to Shahariare, as a great support staff member on their team for helping us. I would also recommend that anyone interested or learning the app to watch ALL the youtube videos on their channel related to the application functionality (the theme setup videos are only theme relevant). The videos are very helpful. Great tool!

Print Domestic
United States
Almost 2 years using the app
Edited July 25, 2021

Updated review:
I have installed the app and uninstalled it around two weeks ago, gave the app 3 stars due to some issues I contracted. I got an email from the developers to give it another shot and LUCKILY I did. 1st- The support is 24/7, I do not get why some reviews are saying that support does not exist or is too slow to reply, if this happens then there must be a reason, after all, we are all humans and the developers are no machines. try to be nice when even leaving a 1 star review.
2nd- not one issue I had and the support team did not help me out with, sometimes they add new features to meet my needs and this shows that those guys are def doing their best and hard workers.
3rd- I am an extremely picky perfectionist person and I asked for tiny demands and all I got in return was an extremely polite and supportive team, thank you.
4th-The interface of the app is very easy to understand just give it a shot to surf around and ask the support any questions they will reply on the chat immediately.
5th- I have tried other apps and nothing comes close to this one in terms of ease of use, options, price, and support. Don't waste your time looking elsewhere, this app can meet all your shop's needs if you are looking for product personalization.
Thank you, Developers and Support team, I am 100% happy that I reinstalled the app!!

NEAT BEAUTY® LTD
United Kingdom
Almost 2 years using the app
November 19, 2020

Great app, fully featured. And the support is great. They were very responsive in resolving some little problems that i had.

crossart.ro
Romania
Almost 2 years using the app
January 19, 2022

The best product customisation app in Shopify! The features are extensive, and the support super fast and professional!

Online Innersejuk Store
Malaysia
Almost 2 years using the app