Reviews (1,201)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its extensive customization options, including personalization of fonts, colors, and emojis. They appreciate its user-friendly interface, seamless Shopify integration, and features like preview options and template saving. The support team is noted for their quick and effective assistance, enhancing the app's reliability and ease of use in daily operations.

Edited February 14, 2022

Fantastic live support. Makes it very user friendly when I am having an issue! Piyal Biswas continued to show me what I needed help with with a lot of patience which was nice. Appreciate it!

Baird Built, LLC
United States
Over 1 year using the app
February 14, 2023

I had difficulty with the checkout portion of this app and contacted the app developers via online chat and Shahariare Rahaman was super helpful and managed to fix the problem within a few minutes.

Tish&Shoo
South Africa
About 1 year using the app
February 26, 2024

Nazirul, Muhtasim, and Shahariare have all been VERY helpful in answering my questions to make my custom product EXACTLY how I wanted it to look for my customers!

Definitely recommend this app just because of the amazing customer service alone! Only reason for 4 stars is the original setup took some time.

Sonique Saturday
United States
11 months using the app
Edited December 21, 2018

Update... Finally had some time to dig into this app the other day and had a positive experience with it. I don't like that they don't have phone support but Saifullah was helpful and very attentive through email in helping me to get my first product launched. I'm not very technical so this stuff is hard for me but every question I had was responded to with a portion of the manual with where I ...

RoboticsShirts.com
United States
10 months using the app
October 18, 2023

I am very happy with this app particularly the new upgrade, which has made the whole experience much easier to use. The helpline chat is most invaluable.

sentiments
United Kingdom
10 months using the app
July 2, 2022

Superb app, and superb support. I do wish the Image grouping thing would get some re-working. (maybe the font grouping thing too) . It could maybe use more of a windows file explorer layout, with commands across the top of page. Groups as folders, thumbnails, varied sort methods, etc etc. I also think it could go with some cosmetic upgrades here and there. But it's still a great app.

Mega-City Merchandise LLC
United States
9 months using the app
December 27, 2022

I recommend this app for stores that offer customization/ personalization of products in their store. I didn't give the 5 stars because there is a learning curve with this app that I find isn't user friendly. When asking for help via live chat a response is provided quickly. If you have the time to learn how to use the app it definitely adds value to shop.

Heavens Yes Crafts
United States
9 months using the app
May 24, 2021

good app, only suitable when managing few products. it will be better if the product is divided into 2 types of group images, 1 low quality for preview and 1 high quality for print download

EzyCustom.com
Vietnam
8 months using the app
Zepto Apps replied July 27, 2021

We are happy to let you know that we have introduced two types of personalized image output for every product configuration.

May 29, 2021

Please check your app now. There is no stability with your app. So how can our customers experience and buy?

GoDuckee
Vietnam
8 months using the app
Zepto Apps replied May 30, 2021

Thanks for taking the time to review. Our server got attacked by DDOS repeatedly by some culprits. We had done what to be done. Due to the external attack of a huge spam load ...

May 6, 2021

Great App ! The bulk configuration is very efficient. It may be improved with import/export templates and with drag and drop text fields on the customization. Great support too.

OLT SAS
France
6 months using the app