Reviews (940)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex personalization options, especially for businesses offering customized products. It's praised for its stability, cost-effectiveness, and continuous enhancements. Merchants have seen increased conversion rates and appreciate features like conditional logic. The support team is noted for its responsiveness and willingness to go above and beyond to resolve issues.

January 10, 2020

Great app! I love the ability to have customers customize and preview their final product. Their support team fixes any small issues and provides great direction for their customers. Definitely keeping them in our arsenal of apps!

Slaps! Enterprise
United States
7 months using the app
February 8, 2019

Product Personalizer is integral to our business. Saifullah is a very skilled developer, willing to go out of his way to help your online store achieve success. Excellent integration. Excellent after-sales care. www.vinchester.com

Vinchester
United Kingdom
7 months using the app
February 24, 2017

This is by far the best personalizing app I have used for my custom print products in my Shopify store! It is easy to use and loads quickly for my customer’s computers and phones. Thanks to the superior customer support, who were quick to help me and fix an issue I had with the app. I am looking forward to seeing future features and the development of this app. I hope that many other store owners will find and use this app allowing their customers to personalize products.

Linnelldesign
United States
7 months using the app
August 16, 2022

I had a few questions and they were answered immediately.
Excellent support and amazing application!

SergSupply
United States
7 months using the app
January 8, 2023

Amazing support from Al Amin Khan!!! Hours of me trying to figure something out he was able to help me right away. Thank you, Al Amin Khan for all your help! :)

My Sister's Gift House
Canada
7 months using the app
October 8, 2021

Perfect app, solved all my problems for product customization. Outstanding support, great service. I recommend

neondsgn
Estonia
7 months using the app
March 27, 2023

The support from Zepto is incredible. I had an issue that was quickly remediated by one of their engineers, Imran. He was quick to respond and work diligently with me to explain what the remediation was. Other apps barely give you the support you need, even when they are subscription based, but Zepto product personalizer is part of those exceptions.

MOTIVATE
United States
7 months using the app
Edited May 6, 2020

The app is much more powerful than i realized. I had the terrific opportunity to get on a Skype chat and call with NUMAN....who was AMAZING!
He took all the time needed to set things up for me and walked me through what he did. At no point did he lose patience with my lack of knowledge and wouldn't get off the call until it was done to my satisfaction....then I found out he was doing at 4am his time!
Amazing service from him.
The only little suggestion I would have is to load some better instructional videos to your site.
Thanks again Numan!

namebar.ca
Canada
7 months using the app
February 9, 2023

Awesome support folks!!I tried alot of apps to customize. Hands down in my opinion, this is the best in terms of support. Shamsuddin rocks the support! He has helped me with some difficult things and always polite and nice, very patient.
Thanks Zepto and Shamsuddin, you made my decision easier!

LD Bags Online
United States
7 months using the app
August 8, 2020

-Very helpful application in many option and details that can help you with every product
-excellent customer service thank you

World Of Arts
Cyprus
7 months using the app