Zepto Product Personalizer

Great support from the Team, always quick to answer any questions we have about the app, and we have used it for over 6 years now. It does everything we need a personaliser app to do for us, and probably more.

The customer service has always helped me promptly and effectively, at any time of the day, and that for me is the most important part of any purchase. The app itself is easy to understand, and if there is any confusion, the customer service is there.

We are still in the process of developing a print-on-demand site for our metal prints. We decided to go with Zepto for its user-friendly and intuitive interface that did not overwhelm the user with options.

Recently, we came across a Zepto related situation our AI assistant (Claude, in this case) was unable to resolve and suggested we contact the team at Zepto directly. Not only did they write back immediately, the issue that we had was resolved within the hour. Even more impressive was the fact that they are 10 hours ahead of us so it was 4 in the morning at their end when our first email was sent.

Much thanks to the entire team at Zepto including Muhtasim, Emon and all the others for a superbly designed app and for the even more impressive customer service!

We began using Zepto in place of another customization app and have been very happy. Zepto is easy to use and update. If you have a question, they are responsive and helpful. We are so glad we made the move to Zepto.

App functionality is powerful and easy to use. Support is absolutely incredible even for very custom implementations, they go above and beyond every time.

Thank you for promptly replying to my questions.
I am most impressed with this app for dynamically allocate the selected parts to the product view. Supports staff is available 24x7.

Zepto and the team really helped us build a smooth custom design product flow. We’re very happy with their support. The dev team understood exactly how we wanted the customer experience and helped improve our add-to-cart flow significantly. Highly recommended!

Outstanding customer support and product for our needs. Whenever we have had issues they take it seriously and fix it quickly and check in with you.

Originally, the biggest problem was that there was no way to see which products were connected to which customizer templates. With hundreds of products, that created serious management headaches. Editing or troubleshooting meant guessing what was attached where, which is not sustainable long term.

The team has now added an “Assigned List” inside the template view, which clearly shows the products connected to that template. That alone solves the core visibility issue.

They also improved the search functionality and added an “Apply to All” option, which makes managing large product catalogs much easier. These updates directly address the concerns I raised.

I was very critical before because the limitation genuinely created operational risk for stores like ours. To their credit, they listened and implemented meaningful changes.

Support stayed responsive throughout the process, and the improvements show they’re serious about building a better long-term product.

If you’re managing a large catalog and rely on templates, this update makes a big difference.

Appreciate the team for taking the feedback seriously.

The product has a lot of options so takes some work but they are super-helpful and prompt to respond.

Great app and great support.
A significant amount of our revenue comes through this app.

The team are very supportive when we need them.