Hulk Product Reviews , 374 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust features including customizable reviews, photo addition, and star rating display. Its intuitive interface, seamless Shopify integration, and ability to handle large volumes of reviews are highly valued. Merchants also commend the customization options, exceptional customer support, and quick response times. The app's multilingual support and premium features offered for free are also highlighted.
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Customer service is very good. The support team solved the installation issue less than 24 hours. The app is good so far. I would suggest make the installation fully automatic or make the installation instruction more detailed, so that you guys don't need to solve the issue one by one.
Thanks for sharing your feedback. We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our awesome support. :-)
We will incorporate more details for manual installation so t's more convenient for users. Thank you so much for your inputs!
I have been using them for the past 8 months, originally loved their service and customer support. My past two orders have been short of the quality I'm used to receiving from them, blurry images, unevenly cropped images, but today was the last straw the manager got extremely rude with me for addressing the consistency in lack of quality. I wouldn't recommend to my worst enemy after today
Hi there,
We are sorry about the issues you are facing. It could be that the automatic installation didn't work properly. Please contact us so we can help rectify this issue for you.
Thank you so much.
By far the best free app that allows photo uploads with reviews. Being a maker of custom products, this was super important to us to allow our customers to post photos of their orders with their reviews. I had a question about enlarging the photos and customer service was extremely fast & responsive and got everything worked out for us. We use a couple other HulkApps brand apps and they're great, too!
Hello :-)
We are glad you have had a wonderful experience with the app and support services. Thank you for an amazing review.
Best regards,
After having major trouble with this apps code snippets, I finally got some help from customer service & it rocked! I granted access to my store & they went in & did the coding for me so I was still able to use the app to its full potential. The guy I worked with actually did it in a duplicate store so just incase I didn't like it he wasn't working with the store I already have published. Im satisfied with customer service, time it took, pretty fast & the ending results. This review is long, but I know some will appreciate it. I love detailed reviews.
Hey :)
Thank you so much for taking the time to leave us this review! We look forward to seeing your continued success!
Best,
Really nice app! support team has been super! they help me and in less then one day they have translated the all parts of the app and place the reviews section where I wish, really easy to use app together to absolutely great assistance!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
HulkCode was awesome. They were very responsive and helpful. They even went into the code and updated it with the reviews for me so I didn't have to touch the code myself. They matched it to our site and it looks great. Highly recommend! Thanks!
Working with snippets could be overwhelming for merchants.
It's fantastic to hear that our team was able to swoop in and help you get it all sorted out, though. :-) Thanks so much for the review!
Please let us know if we can assist with anything else in the future.
I followed the steps for installing the app and it did not work. I sent an email to customer support and they contacted me immediately and installed the app for me. It looks amazing on my website! Thank you!
Thank you for this positive review! 🙏
All the photos attached to customer reviews were accidentally deleted by the app. They are telling me to reach out to my customers and ask them for their photos. I have a shaping swimsuit company, photos in reviews are everything. So upset.
Hi there,
We are truly sorry to hear that you have accidentally deleted the photos that were attached to the reviews from your valuable customers. However, due to data security, we have set our apps so that we can not access the data provided by your merchants, so we could not be of help in this instance.
We hope you have found a way to retrieve your customers' photos.
Cheers!
I used this app to help my customers leave reviews. I got it installed correctly on the "Brooklyn" theme; but it will not install on the "Motion" the. Put in a ticket for them to help fix the issue; but every time I put in a ticket I only get an email stating that I need to respond to the ticket email or it would be closed out. No matter how many times I respond to their follow-up emails. Highly disappointed.
Hi there,
Shruti from HulkApps here. We are truly sorry you were facing an issue while trying to contact our Customer Experience team, as our team is always beyond happy to help.
We are always working on improving our apps and our service as well, and we are grateful for your feedback.
We have reached out to try to make amends for this mistake on our end. Let us know if we can be of further assistance, please.
Support is great. Take the initiative to make sure things are in good shape. Communication is clear and very responsive. If the product rating can link up with real customer check, or connect to other rating like amazon's, it would make it a very trustworthy rating system and kick the 5 stars.
Hey there, thanks so much for the review; we're so happy to hear you're happy with our customer support! We definitely pride ourselves on offering top-notch customer support, so if you have any questions, please don't hesitate to get in touch with us!
And in regards to your request, we heard it and have implemented the Verified Sign feature in our app. Check it out!