Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and average order value through its user-friendly interface and reliable performance. Key features such as upsells, cross-sells, discounts, and BOGO offers are valued for driving customer value. Detailed reporting and assistance with moving old inventory are also praised. The customer support is noted for its efficiency, and the app's integration with other apps and contribution to personalized shopping experiences are seen as beneficial.

Edited January 3, 2023

Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app.

UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.

Magic Candle Company
United States
9 months using the app
BOLD replied January 3, 2023

Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. 
While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.

Edited May 15, 2023

The app works, but when you delete it, the drama starts. Some time ago I deleted the app and now I wanted to remove the code of our theme. Unfortunately, it's not that easy. I never had such difficulties to remove an app before. When removing the code, errors occur that cause the storefront to crash. I have integrated, removed code and edited many different apps but have never had such problems. I contacted support and they advised me to open a ticket. In the Bold Helpcenter all you can find in the chat box is their "Get Started" function, which doesn't help anyone with a problem after a bit of searching you will find where to open a ticket. Very disappointed that I also paid money for something like this. They make customer acquisition easy but everything else as cumbersome as possible.

SOLESTAR - The Sole of Sports.
14 days using the app
BOLD replied May 18, 2023

Thank you for taking the time to write in. We are so sorry to hear you are having trouble removing the code from your theme. Rest assured, we have a team dedicated to helping with code installs and removal. I can confirm our team has reached out to help!

May 25, 2023

BE VERY careful downloading this app.

We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50.

In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find.

The app works great when it's installed, but be really careful.

Mad Kandi
United States
7 days using the app
BOLD replied May 30, 2023

Thanks for taking the time to write in! We are sorry to hear that you experienced a page speed issue with your store. I can confirm our dedicated install team has been in contact with you to help. While Upsell does require some code to function, it should not have a significant impact on your store load speed. Our team would also be happy to take a closer look if you would like to try again in the future. Just let us know!

December 9, 2022

Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.

The Plan By Lauren Truslow
United States
About 1 month using the app
BOLD replied December 12, 2022

Thanks so much for your review! We are so glad to be a part of your journey to success. Thanks for choosing Bold!

April 18, 2023

Excellent customer service. Krupa did a great job solving my problem and providing follow up support until the issue was resolved. Can't thank her enough.

Doggie Dailies
United States
10 months using the app
BOLD replied April 19, 2023

Thank you so much for your review! We really appreciate the positive feedback. We are thrilled to hear that Krupa was able to give you such diligent support—that's exactly what we strive to do!

August 15, 2023

Helpful product and really good customer service. I had an issue transferring upsell to a new theme and got immediate help. Thanks Chintak... great work!

Fountain Pen Revolution
United States
Over 6 years using the app
BOLD replied August 16, 2023

We are so glad to hear you are enjoying Bold Upsell, and Chintak was able to help you out with the theme transfer. Words like yours make our day! Thanks so much for your wonderful review, and thanks for choosing Bold!

October 22, 2022

Wonderful App! It does everything it promises perfectly and if you need any assistance, the bold team will log in and carefully sort out the issue - this is my personal experience. Highly recommend!

South Africa
2 months using the app
BOLD replied October 25, 2022

Thank you for your kind review! The team is always happy to assist with issues that may come up. Thanks for choosing Bold!

March 13, 2023

I really like their customer support. Very friendly and accessable and you can actually chat with a real person!

Also the app works well and does what it says, reliably.

Dr. Mani's Magic Microbial Mix
United States
About 1 month using the app
BOLD replied March 14, 2023

Thank you so much for your kind review. We are as so glad to hear of your wonderful experience with our support team. They are always happy to go the extra mile to make sure everything is working well for you! I will be sure to pass along the kudos to our team! Thanks for choosing Bold!

June 28, 2023

Chintak provided great customer service, and got the issues I had getting set up squared away quickly and efficiently.

US Citrus Nursery
United States
About 2 years using the app
BOLD replied July 4, 2023

We are so glad to hear that Chintak was able to help you! Thanks so much for your kind review, and thanks for choosing Bold!

July 21, 2023

I wanted to add a BOGO to my store and I wasn't sure how. Chintak from support took great care of me. I'm up and running and couldn't be happier. Thanks!

Gear Hanks
United States
4 months using the app
BOLD replied July 24, 2023

Thanks for your kind words! We are so glad to hear you are happy with Bold Upsell. We will be sure to pass along your feedback to Chintak as well. Thanks for choosing Bold!