Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity and effectiveness in generating upsell and cross-sell offers, leading to increased sales. The customer service is commended for its promptness and efficiency. However, some merchants have encountered compatibility issues with certain themes and systems like Facebook Pixel. There are also reports of occasional bugs and app crashes, but these are typically resolved by the support team. Some merchants have expressed concerns with the billing system and have suggested enhancements for a more mobile-friendly and customizable experience.

December 4, 2021

very good, thank you very much. i use it all the time. love it so much thank you, very good app indeed 5 star

Trending Stuff
About 1 year using the app
BOLD replied December 20, 2021

Thank you for your kind review! We are so happy that you enjoy the app. Thank you for choosing Bold!

July 28, 2021

This app is very easy to use and does exactly what you need from an upsell app. ALSO the customer service is fantastic, Nikhil in particular is always very very helpful and fast when helping me.

United States
About 2 years using the app
BOLD replied July 29, 2021

Thank you for the kind review! We are so happy that Nikhil was there to help you. Thank you for choosing Bold, we are always here to help.

June 18, 2021

The app works amazingly well. Easy to install and really increased our revenue in no time. But the best: their help desk. We had a conflict with an other app (not Bold`s fault) and the Bold team fixed it within 24 hours. WOW!

Over 2 years using the app
BOLD replied June 21, 2021

Appreciate the shout out to our Help Centre. We pride ourselves on providing world class service to our merchants. Message in anytime, we're always eager to help. Thanks for choosing Bold.

August 20, 2021

Wonderful upsell/cross-sell tool with excellent support. I made several requests to help integrate with my theme which they were happy to assist with. Thanks!

Lola & Sophie
United States
Over 1 year using the app
BOLD replied August 26, 2021

Appreciate the kind words. The team is always happy to assist with roadblocks that come up with our apps. Thanks for choosing Bold.

October 15, 2021

Awesome app. Works as expected. They have done great work in building this app. Gives all options what you need to do cross/up sell.

Tiber River
12 months using the app
BOLD replied October 15, 2021

Thank you so much for the review. We are so happy that you enjoy the app and thank you for choosing Bold!

November 4, 2020

I use this app to increase sales and encourage add ons it works brilliantly with the discount app - and if you do stumble upon issues bolds support team are fab Kelsey has helped me sort a few glitches this evening and the live chat was great I am in the UK so as always it means working late as the team are in Canada -- STAY SAFE EVERYONE - Rewclothing.co.uk

United Kingdom
Almost 6 years using the app
BOLD replied November 5, 2020

Thank you so much for the review! Your feedback is greatly appreciated. Love to hear that you are using Discounts and Upsell together to offer great sales to your customers. All the best!

Edited June 5, 2021

nice! this app is pretty elite and helped me do an upsell on a couple of products that go together quite nicely

United States
Almost 2 years using the app
BOLD replied June 8, 2021

Happy that our app worked for your store. Thanks for choosing Bold.

January 28, 2021

Great customer support - Challi sorted my issue within minutes of me contacting them on live chat! Very helpful! Thank you

Clothes Doctor
United Kingdom
Over 3 years using the app
BOLD replied February 2, 2021

Thank you for the review! We are happy to hear that Challi was able to provide quick and effective support.

August 21, 2020

Bold really have the best suite of apps out there. Unlike the million other one-man team apps out there (some are great, but support can often be lackluster) - Bold has a SOLID support team that is always responsive and super helpful. Talked to Kelsey there today, and she went above and beyond what I expected. Oh and their Upsell Funnel app is excellent for increasing your AOV!

United States
Almost 6 years using the app
July 7, 2021

Kristopher was a great help with setting up our apps specifics, quick responses and always was happy to help us push forward to what we wanted to implement! Great staff & awesome customer service.

About 1 year using the app
BOLD replied July 9, 2021

Appreciate the kind words. Thanks for choosing Bold.