Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales and average order value through targeted upsell offers. It's known for its user-friendly interface, customization features, and smooth integration with other apps. The app's customer service is also highly praised for its responsiveness and helpfulness. Some merchants have reported the app quickly paying for itself, though a few have encountered issues with updates and theme compatibility. It's particularly useful for BOGO offers, cross-selling, and promoting lesser-known products.

July 16, 2014

The app works and is easy to install. A customer support agent pointed me to a setting that I could not find, but I'm happy with everything else and recommend it to anyone that needs this functionality.

The Pound A Day Diet
United States
About 1 year using the app
Edited February 26, 2016

We have 2 apps from this company and both are incredibly glitchy (sometimes they work, sometimes not), and customer service never answers their phone or returns their calls, so getting anything fixed takes a very long time. We've had to change our sales more than once because the apps won't work & we can't get anyone to help us in a timely manner.

Sometimes the offer popup worked and sometimes it didn't, and it confused some of our customers when it didn't so we had to service them over the phone which defeats the purpose of the app (we probably lost sales from it).

I'd recommend going elsewhere because this hasn't been a great experience.

4salon
United States
Over 1 year using the app
February 21, 2017

Brendin was awesome! He had corrected my problem within the hour. Excellent support from Bold. Im looking forward to the future with more Bold apps.

Viperdome
Canada
19 days using the app
October 12, 2016

New to Product Upsell. Needed to have the upsell code added to my website. Sent in a request and it was promptly completed and works great. Thanks for the help.

Jandelion Enterprises
United States
19 days using the app
May 15, 2014

I love how easy it is to use these apps, this is my third app I've installed now. :-)

Yarn Indulgences
Canada
19 days using the app
June 12, 2018

Very helpful and it easy to install

Skulls Attitude
United Arab Emirates
19 days using the app
November 30, 2013

Wish I could keep using Bold Apps, but it looks like I'm going to have to look for a new option. Need something reliable, and cutting out on black friday is pretty much the opposite of reliable.

Red Rocket Farm
United States
Over 1 year using the app
April 18, 2016

I think this product is awesome. Helps us out a ton with upsells.

www.kushgroove.com

Kush Groove Shop
United States
19 days using the app
July 25, 2019

Taylor was really quick to reply and solve my problem. He explained why the app didn't work properly and changed the coding.

GreatTimesAhead
France
19 days using the app
BOLD replied July 25, 2019

Hello there. We're so happy to hear that Taylor was able to solve things quickly for you! It certainly helps to get an explanation so you understand what needed to happen. Please let us know if you need anything else in the future; we'd be more than happy to help!

Adorable selection of baby diapers, by the way.

November 29, 2013

Failing during the biggest weekend of the year when its needed most. Gives this message and stopped doing upsells....

Fatal error: Uncaught exception 'Exception' with message 'Application not defined: Product Upsell' in /home/bold/app_common/db_connect.php:26 Stack trace: #0 /home/bold/upsell_app/init.php(18): require_once() #1 /home/bold/upsell_app/login.php(13): require_once('/home/bold/upse...') #2 {main} thrown in /home/bold/app_common/db_connect.php on line 26

The Accessory Pro
United States
Over 1 year using the app