Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, ease of use, and quick setup. They praise its performance, speed, and seamless operation. The customer service is noted for its responsiveness and live chat support. The app's ability to handle complex functions, especially for bulk orders, is valued. Merchants find the subscription prices to be of great value and appreciate the comprehensive documentation, including video tutorials. It's particularly useful for print shops or businesses offering custom products, with capabilities like adjusting prices based on product sizes and offering quantity discounts.

Edited June 1, 2023

Ich schreibe die Review auf deutsch, da wir einen Shop in Deutschland betreiben -> print21.de. Die App funktioniert zusammen mit Shopify reibungslos. Die Konfiguration ist einfach, mit etwas HTML Kenntnissen lässt sich das Design individuell anpassen. Eine deutsche Sprachdatei ist auch vorhanden, die sich anpassen lässt. Wenn man Fragen hat, bekommt man beim Support schnelle Hilfe direkt über den Chat oder per E-Mail. Zusammenfassend gesagt, gibt es nichts zu beanstanden. Ich kann den Designer auf jeden Fall empfehlen.

Mein Update nach dem wir die App seit 3 Jahren im Einsatz haben. Der Support ist nach wie vor extrem gut, die App funktioniert reibungslos, es wurde viel verbessert und optimiert. Ich kann diese App immer noch empfehlen.

PRINT21
Germany
Over 3 years using the app
EFOLI, LLC replied February 25, 2020

Thank you for taking your precious time to provide us with a Five Star rating and overwhelming feedback. We are beyond happy to know that we have succeeded in giving you your required assistance, and how you have loved Inkybay’s features and support. Once again, we sincerely appreciate your inspiring words. We are always here to provide our clients with the best support possible and help them meet their business targets and thrive. We consider ourselves fortunate to be a part of your journey.

September 12, 2018

This app is complex, and I mean that in the best way possible. Our needs were complex and it covered just about everything and more. Anything we couldn't achieve with the oem app, the inkybay team was eager to help shape and customize the app to work perfectly to our needs. Support is timely, they always follow up through email, and are extremely receptive to your desires. If you're out there fishing for an app that allows customers to customize your product, look no further. Be prepared to read up on the guides provided and don't be afraid to ask their team question. Rashed Lemon was a god send and always had an answer or video for me to watch that would teach me even more about the program. Seriously, I'm not just talking this up to talk it up; our company spent years trying to build what this team had already mastered. Best customized product app on shopify.

Isolator Fitness
United States
Over 3 years using the app
Edited July 15, 2022

This app will be used to set the tone of our services. Without this app Build-A-Bonnet couldn't be. The experience and assistance from beginning until now has been magnificent and we truly believe it will remain. The support staff has been beyond helpful. They've addressed any and every concern and request within 24 hours. I am truly amazed and at a lost for words. We read prior reviews, but I feel one has yet to exaggerate the amazing service, support, and pluggin as a whole. Thank you all at Inkybay/Product Customizer for everything. We look forward to a lifetime relationship. Build-A-Bonnet Team
www.buildabonnet.com

Build-A-Bonnet
United States
About 3 years using the app
December 1, 2018

FunGiftWrap.com This app does exactly what we wanted. The customer uploads their image to our designs and we create custom printed gift wrap. Any feature i was looking for is in the app. The support is great, usually on line or will usually fix first let me know to check out the fixes I requested. Very responsive support 5 stars. I am currently on the Advanced Plan and will be going to the Professional plan soon as we add additional designs for our customers. There is very extensive back end functionality with the ability to make many tweaks. I do wish the instructions were better, but when I have a problem, Inkybay has explained it in an email and in some cases have created a private video to better explain the issue. Again 5 stars for the support. Great value for the cost in my mind. Mike Drysdale, FunGiftWrap.com

Fun Gift Wrap
United States
About 3 years using the app
May 29, 2020

If 6 stars was an option I would give it that! - Rashed and the team have consistently delivered far beyond all expectations since Day 1 - A fantastic app, with seemingly endless options and easy setup - it has helped my store get back on track when other design tools missed the mark. For anyone who is offering custom products on there store look no further than Inkybay. It has it all!

intheclouds
United States
About 3 years using the app
EFOLI, LLC replied June 2, 2020

Thank you very much for such an overwhelming and enthusiastic feedback. We are truly glad that you liked our support in the setup process of your store. We are beyond happy to know that we were successful in helping you with your store that is now on track and running as per your expectation. Thank you once again for recommending the Inkybay app to other custom product selling business. We are always here for any further assistance you require. Looking forward to seeing your business thrive and our best wishes with you...

November 17, 2021

We have been using the app for a couple of years, and it works great. It's beneficial if you are in the custom apparel business. The team is incredible if you need any adjustments.

capcityink
United States
About 3 years using the app
EFOLI, LLC replied November 18, 2021

We are beyond happy to have you with us for over 3+ years and glad to see Inkybay helps your custom apparel business for this long time. Thank you so much for leaving your review regarding our app and support. Hope we can continue our business relationship for many more years by providing our best support to grow your business.

October 2, 2020

Great app with excellent features for our custom products. Got excellent walk-through from the support team. Keep it up guys. I am going to be a long term customers for sure.

3 Sisters Embroidery
United States
Almost 3 years using the app
June 18, 2020

Great customer service! We use the app for custom apparel on our online store and it works great.
Special thanks to Rashed for quick help over live chat and solve my issue instantly!!!

CSEA Locals Shop
United States
Almost 3 years using the app
October 14, 2021

We use the app to create customizable products and it works really well. The best thing about Inkybay Product Customizer is the tech support. They get the issue resolved quickly. Quality company.

Meridian Student Planners
United States
Over 2 years using the app
June 5, 2020

I am really happy about the support of this app. I was struggling with a few things that I could not change myself. So the live support immediately helped me to solve the problems and customized a few features specifically created for my needs. Really great support, so I can recommend!

Flag2tag
Netherlands
Over 2 years using the app
EFOLI, LLC replied June 6, 2020

Thank you so much for writing such nice feedback. We are truly happy to know you liked our live support. It was our pleasure as well as our responsibility to help you solve your problems so that you can run your business smoothly. We truly appreciate the recommendation you made for other merchants and businesses here. Thank you once again for your feedback and the Five Star rating. We are always here for any further assistance you require...