Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ability to create professional promotional videos. They praise its wide range of customizable templates, extensive stock footage, music, and image library. Merchants also value the quick video generation, easy editing options, and the boost in engagement on various social media platforms. The app offers both free and paid plans, with additional features in the paid plans. Many have seen an improvement in customer engagement and recommend it for its efficiency.

April 14, 2020

Vidéo de à peine 10 seconde ..dommage qu'on ne puisse pas mettre une dizaine de photos etcc...application à travailler

RUE DES TABLEAUX
France
About 2 months using the app
Promo.com replied April 14, 2020

[le français suit]

We hear what you're saying, our app is made to support your marketing efforts throughout the media, that's why we created an app that is designed to give you ads that hold best practices in terms of duration, attention span and etc'. And 10-15 sec ads have proven themselves to work better. We will really appreciate your consideration of the rank you gave us, based on your specific needs. Thanks!

Merci pour votre commentaire (même si 1 étoile c'est un peu sévère). Nous avons créé cette app gratuite pour vous aider à promouvoir vos produits notamment sur les réseaux sociaux. D'un point de vue marketing, les pubs de 10 à 15 secondes sont la norme en la matière et permettent de captiver l'attention de façon beaucoup plus effective que des publicités trop longues.

Nous apprécierons vraiment votre considération du rang que vous nous avez attribué, en fonction de vos besoins spécifiques. Merci!

Edited March 12, 2021

des petits video pour la promo. c'est vraiement pas mal
je viens de commencer l'utilisation mais c'est bien

Coctumland
France
27 days using the app
Promo.com replied March 14, 2021

Merci pour les commentaires. Faites-nous savoir ce qui en fera un avis 5 étoiles. Tous mes vœux,

Promo d'équipe

September 26, 2020

In just started using it, so I'm not sure how the audience will respond, so it gets 4 stars for now.

W.N.Y Records
United States
26 days using the app
November 6, 2020

your application is great, but you need to increase the number of photos you choose and the time of the video.
The choice of the videos is correct, we thank you for the effort you put into this application.
We also have to think about the choice of the language, because sometimes our clients are only Spanish or French speaking, on the face book advertisement, we have to make some tests, targeting people who live in a specific country, so we have to write in the language of the country.
Without forgetting to leave the choice of the scrolling speed of the photos so that the client has time to see the content of the video.

Stock-Flash
France
25 days using the app
Promo.com replied November 10, 2020

Hey there! Thanks so much for taking the time and wrote such a detailed review ☺️
Our product team will look into it.
We do hope you'll enjoy our app and keep making great videos.

Team Promo

Edited June 9, 2020

As much as I appreciate the service... I'm having trouble finding the finished video & I can't download it..

findmycrazy llc
United States
About 1 month using the app
August 13, 2022

Love the ease of use but Publish doesn't work! Can't do anything with what I put together. Please HELP!

Simply Inspired Design Co
United States
About 1 month using the app
Promo.com replied August 14, 2022

Hi there,
We're glad you enjoyed using the app and sorry for the inconvenience.
Could you please contact us via supporr@promo.com so we could help solving this issue?
Thank you!
Team Promo

October 28, 2020

This app has features exceptional with a great funtional with us. Also is a superlative supportfor our campaignes to social

Silycon Pet Colombia
Colombia
22 days using the app
November 19, 2020

i love this app it's easy to use and have amazing background music, i'm looking forward to using regularly. Great Graphics, simple and easy maneuver of site and editing of text

bigstely
Morocco
1 day using the app
Promo.com replied November 20, 2020

Oh wow, we couldn't have asked for a better feedback. Thank you so much and tons of luck with your business ☺️

Team Promo

February 12, 2021

Great app easy to use recommended !!!! you can use it on your shopify store or any of your social media easy to install

Always On Fleek Teen Power
United Kingdom
1 day using the app
July 26, 2020

English version below!
ACHTUNG!!! Die Datenbank von Promo.com wurde gehackt. Falls du diese App nutzen solltest, solltest du dein Passwort ändern und dieses Passwort auch für andere Login's nicht weiter nutzen!
Weitere Information dazu auf der Seite von Promo:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Bist du betroffen?
Check deine E-Mail Adresse hier:
https://haveibeenpwned.com/

Leider informiert euch Promo nicht über dieses Problem, daher werde ich die App nicht weiter nutzen. Sie wirkt dadurch unsicher und unseriös!

WATCH OUT!!!
The Promo.com database has been hacked. If you use this app, you should change your password and no longer use this password for other logins!
More information on the Promo website:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Are you affected?
Check your email address here:
https://haveibeenpwned.com/

Unfortunately, Promo does not inform you about this problem, so I will no longer use the app. This makes her appear insecure and untrustworthy!

DEINE MUDDA Shop
Germany
About 1 month using the app
Promo.com replied July 26, 2020

Hi,
Let's get the story straight:
1. We don't have Shopify users passwords - the entire authentication process is handled with Shopify, therefore no passwords were exposed.
2. We did inform our users - we send emails to anyone who might have been affected + published an article about it on our website.
3. We're dead serious about it - we took every measure possible to ensure our users privacy.
4. The link you provided for checking the vulnerability is misleading - it tells you that the email is exposed but doesn’t tell you why or where. You can't trust this information to be related to Promo in any way possible.

For any other inquiries about this matter please don't hesitate to contact our support at support@promo.com.

Thanks
Team Promo