Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and extensive range of customizable video templates. They appreciate the valuable media library and the ability to add text and logos to videos. The app supports various export formats and direct uploads to social media. It's praised for its responsive customer support and ability to create professional videos quickly. However, some merchants desire more templates and the option to add their own music.

Edited June 12, 2022

I decided to give them another chance, and it's a lot better than my previous experience. Still not as many templates available compared to other apps I've used, but I'm hoping this will improve in the future.

The Knickknack Shack by Darthside LLC
United States
About 1 year using the app
November 11, 2021

Am starting. Hope after a week I can come here for my review. That is asking a review without testing an app before

Image and wear It
4 months using the app
May 24, 2021


12 months using the app
Promo.com replied May 25, 2021

¡Gracias por la reseña! Háganos saber qué la convertirá en una revisión de 5 estrellas :)
¡Suerte con tu negocio!

December 30, 2020

I wish I could have access option to my camera roll for some more pictures..Also sound volume to adjust

Atelier 8th
Over 1 year using the app
Edited June 24, 2020

It wasn't as easy as I thought- I chose 4 images, and it didn't initially show but 1 - had to go back and recreate. I'm learning it so it may be user error, but I was hoping for something quick, simple and easy. I did recreate and it posted to my product page - didn't play - again may be something I was doing but I follow instructions

N-V-Us Fashions & Boutique
United States
Almost 3 years using the app
Promo.com replied June 28, 2020

Hey there,
Thanks for the feedback, our support team will contact you shortly with a solution. It should be up and running in no time.
Have a good day,

Team Promo

Edited July 12, 2020

I give it a 5 for ease of use, you can make dozens of videos in an hour. It's like it was designed for Apple. It however lacks customization options. Allowing additional media would really make this a great App. I had to take off one star because the image resizing feature kept changing my logo background to black from white making it absolutely illegible. I have to take off another star for two reasons; first the field for the website is only 20 characters on some templates which is not enough for a lot of web addresses, including mine. Secondly the videos do not play on Shopify product pages, they just appear as poor quality collages.

Merchant Of Troy
United States
12 months using the app
November 22, 2020

The Videos are decent but the app wont allow me to upload them to my social sites correctly. also not much of a music selection. You cant use more than one item for the video which sucks. Overall decent for a free app

Millennium Nova
United States
5 months using the app
December 13, 2020

Beautiful app, will recommend it to anyone who is looking for videos to promote their store. I couldn’t believe it. Though there is room for improvement if you can introduce multiple product selection instead of one product.

Destiny MC Store
3 months using the app
November 10, 2020

Não consigo mecher no app , tudo em inglês não tem facilidade pra acessar meus arquivos , não baixa fácil meus vídeos , não faz loguin fácil , nada fácil nada.

About 2 months using the app
Promo.com replied November 11, 2020

Olá, muito obrigado por dedicar seu tempo para a revisão. Um de nossos agentes de suporte entrará em contato com você em breve e tentará ajudá-lo. Com qualquer outro problema técnico, você sempre pode nos contatar em support@promo.com

Team Promo

June 17, 2020

Makes amazing video, but I have never had the feature "automatically post on product page" work. I have tried many different ways. Just for FB and manually posting, it's great. Should possibly take out that option since it never works.

Torah Is
United States
3 months using the app
Promo.com replied June 17, 2020

Hey there, thanks for the feedback, it's great that you liked our app.
Our support team will reach out to you shortly with a solution,
All the best,
Team Promo