Propel Subscriptions App

We used Propel Subscriptions for several years and the app worked adequately for basic subscription functionality. However, as our business grew, we needed to migrate to a platform with more advanced subscription capabilities.

The major issue we encountered is data portability. Propel does not provide a self-service export for active subscriptions, forcing merchants to contact support directly for migration assistance.

After explaining that we needed an export to migrate to another subscription platform, support stated they would need to involve their development team. Multiple days later, we still have no resolution and our follow-up emails have gone unanswered.

What makes this especially concerning is that our new subscription provider indicated they have seen similar migration/export issues with Propel repeatedly, suggesting this is not an isolated incident.

The result is that our migration timeline is effectively blocked while customer subscription data remains inaccessible without manual intervention from Propel’s team.

I strongly recommend merchants carefully evaluate:

* subscription data portability
* migration/export tooling
* vendor lock-in risk
* responsiveness during offboarding

before committing long-term to this platform.

5 stars comes short of what I would give this app, deff 100/5. I manage 6 shopify stores for clients and Ive used about all the subscription apps on the store. Propel is the subscription app everyone should use hands down. I've needed support assistance on almost all. The Propel team is by far the best and understanding. Ive also used other tools from Propel and trust me their apps will definitely propel your store and business with ease.

This plugin has been so easy to use. We're bringing in a lot more money with several ongoing subscriptions because of it, and the customer service via live chat is OUTSTANDING.

We love using Propel! Starting a subscription for one our most popular product has brought in more business. The Propel team has been helpful with troubleshooting on many occasions.

extremely fast, gentle and smart

It's rare to find an app that is both quality and affordable. I was a bit discouraged when I saw the price of the subscription app until I found this one.

As a newcomer to the Shopify ecosystem, I was also surprised to find that level of support. Leo has been of great help in implementing the workflow we were looking for.

Fair price, great support, warmly recommended.

Not only does the app embed seamlessly to your store, the functions and customisability stand out from any other similar app I’ve used. They also have the fastest customer service response I’ve experienced to date, I’d recommend this app to any store owner looking to increase MRR

Very prompt and efficient customer service. I had an issue, and they handled it as quickly as possible.

Sooo I updated my theme and for whatever reason my apps didn't pull over. I received a prompt response within minutes inside the chat feature of the app. Tom came in and figured out what the problem was and got it done in an instant! Forever grateful. Propel is great!! Thanks again!

The Propel team is simply amazing. I cannot recommend them enough! I have them set up on multiple of my Shopify stores and their app is a lifesaver. Their support team is always more than willing to help me out in a timely manner. If you're looking for a subscription app - look no further!!