Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

by Reamaze

Live Chat Customer Service Helpdesk + Chatbots & Help Center

4.9 of 5 stars(132 reviews)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


About Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, Live Chat Support and Chatbot Platform for Small, Medium & Enterprise eCommerce Businesses on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful, complete and affordable alternative compared to Zendesk, Gorgias, Tidio, Chatra.
  • Manage multiple stores easily
  • Top rated merchant support
  • Not just chat, but also email, social, SMS, voice, Whatsapp + more
  • Demos, training, and onboarding
  • Boost sales, conversion, and retention
  • Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Unlike Zendesk & Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data right within support conversations.

  • See cart content, track browsing activity and customer's screen w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic canned replies w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage specific types of customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Add Re:amaze Chat to your storefront. Create automated engagement campaigns via Cues. Specify the message, message duration, sender, add call-to-action buttons, and trigger on conditions:

  • Current / Referring URL
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent
  • Etc

Use Re:amaze Chat + Cues for holiday promotions, special sales, cross-selling, up-selling, new product announcements, and more!

Reduce Customer Service Time via Automation + Bots

Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensures that.

  • Pre-built chatbots help answer order related questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide and sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, and tag tickets in your helpdesk
  • Show status pages to alert customers of issues

Integrates with

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user w/ volume based options available

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user w/ volume based options available

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Plus

$60/month

$60 per additional staff user w/ volume based options available

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

Enterprise Custom

$500/month

Contact us for more enterprise pricing and feature options

  • Annual plans

  • Volume based monthly pricing

  • Customizable features

  • White glove service

  • On-site or off-site training

  • Dedicated priority support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    98% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Fright-Rags

Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!

UNIQSO

we used this app to manage our CRM, it has many good functions, it connects not only the email, but also the social medias, which save us a lot of time as everything is under 1 tab.

They have prepared with awesome FAQs in videos, though some of the FAQs are not so clear, but the customer support is very helpful and prompt in reply.

The BEST is they do not charge as per tier (some in the market charges super expensive for the volume of message you received), they charge based on the users we added and we can connect with many stores, with 1 price, that helps us to save a lot of money.

Leyla Luxe Collection

I switched over from Chatra and Tidio. I merged two of my companies with one user for only $40 a month! I completely customized the font and colors of both widgets and help centers (help sites). I absolutely love that I can send shopify products right from the chat. It's easy integration is super helpful!!
You will NOT regret getting the paid plan here.