Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

From $29/month. 14-day free trial. Additional charges may apply.
Rating (4.6)
Reviews
Developer

About this app

Launched

April 1, 2014

Languages

English

Integrates with

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Support and engage customers with live chat, chatbots, FAQ, and automation in a unified team inbox.

Reamaze is a customer support and engagement platform built for eCommerce. Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, live chat, chatbots, web push notifications, status pages, and surveys, all in a multi-channel and unified team Inbox. Connect to popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best.

Reamaze is a customer support and engagement platform built for eCommerce. Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, live chat, chatbots, web push notifications, status pages, and surveys, all in a multi-channel and unified team Inbox. Connect to popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best. more
  • Manage customer support requests from email, chat, social, SMS, voice and more.
  • Create automated engagement, push, and chatbot prompts w/ AI to get more sales.
  • Manage, modify, and create Shopify orders directly while talking to customers.

Pricing

14-day free trial

Re:amaze Basic

$29/month

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

$49/month

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

Re:amaze Plus

$69/month

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

Enterprise Custom

$899/month

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

Re:amaze Basic

$29/month

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

$49/month

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

Re:amaze Plus

$69/month

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

Enterprise Custom

$899/month

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

217 reviews

Overall rating
4.6
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
March 3, 2023

5 stars all over, very intuitive, innovative, and good support!
It Integrates very well with pretty much everything we needed.

Catalyst Movies
United States
Time spent using app: About 1 month
February 22, 2023

Don't use this company. I deleted the app in Shopify before the end of the current period, but they don't accept a deletion in Shopify as a cancellation. ( even though you joined via Shopify) You also have to go into their account and cancel and no one tells you that. Not honourable company at all and not interested in refund even though deleted via Shopify

Jokers Costume Mega Store
Australia
Time spent using app: Over 2 years
Reamaze replied March 3, 2023

Thanks for your review and feedback.

As you had mentioned, uninstalling the Re:amaze app will not cancel your subscription. This is to prevent any customer support downtime if merchants temporarily remove our app for store maintenance, migrations, etc. Since Re:amaze is a standalone platform and not just a Shopify app, it is required to suspend your subscription directly within the Re:amaze account. Due to your feedback, we've implemented a CTA email when merchants uninstall our app as a reminder to review their subscription.

January 15, 2023

I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this.

Better Bath Better Body
United States
Time spent using app: About 1 month
Reamaze replied January 30, 2023

Thank you for leaving a review.

Our team had looked into this issue and did not find any mis-charges to your account. Since you had canceled your subscription before the next billing date, you were not charged for the next month. You're always welcome to view your past invoices in your account from Settings > Subscription > Payment History.

A member of our team had reached out to you to explain how there may have been a confusion with how the Re:amaze billing date can be different than the Shopify billing date. If you have any further questions about this, please reply to our email or feel free to start a new conversation with our team at support@reamaze.com.

About this app

Launched

April 1, 2014

Languages

English

Integrates with

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Built by Reamaze

About Reamaze

4.6 average rating

9 years building apps for the Shopify App Store

Support

Send a message

(408) 520-1217

support@reamaze.com

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