Reviews (790)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting business metrics, notably increasing conversion rates and average order values. Features like smart carts, personalized recommendations, and gift with purchase campaigns are praised for enhancing sales and customer experiences. The app supports complex promotional strategies with tools like A/B testing. Customer support is highlighted for its responsiveness and effectiveness, providing strategic guidance and technical assistance to optimize e-commerce operations.
Refine
-
By rating
Rebuys team goes above and beyond, we've never received the type of support their team gives from any other app on here, across any app niche.
If you get in contact with Steven or Katie, you're in great hands.
They've both helped us accomplish many things that most apps support teams would just tell you to hire a dev for.
Not only that, their Ai bot is hands down the most well trained out of any I've used, the Ai bot alone can handle 90% of simple CSS customizations, and even some functional tweaks via callback event settings (if it has documentation for it).
While the app it's self is of course limited to some degree, and over use of the segmentation/personalization features will slow down your store, it's still a 5/5 when compared to all other available options.
Context: Been using rebuy for about 2.5 years now.
Thanks again guys!
Thanks so much for the detailed feedback! We’re thrilled to hear that Steven and Katie have been able to help you accomplish so much and that our bot Fin has made your experience easier. We appreciate your trust in Rebuy, and we’re always here to support you! 🙌
Very expensive, doesn’t work properly, isn’t being improved, and doesn’t use all Shopify API endpoints needed to work correctly. Overall, it’s a useless app.
Thanks for your feedback, and we’re sorry to hear the app hasn’t worked as expected. We’re always actively working on improvements and would love to learn more about the issues you’ve faced. One of our team members will reach out to try and solicit any further feedback you may have.
Rebuy has made a positive impact on our AOV and the support is excellent. I would highly recommend.
Thank you for the kind words! We’re so glad Rebuy has had a positive impact and we appreciate the recommendation. We’re always here to support you! 🙌
Fantastic app and this is really the full stack. Worked with Aiman, Zach, and Max. Incredible team, combined with a very powerful software. I chose to get the widgets and bundle builder built out by rebuy with Aiman and team. They delivered, on time and on budget. Lots of assistance for other customizations, and the widgets work like a dream. Was very stressed over this previously, but now it's a huge weight off and has transformed our customers' buying experience. Appreciate the great work.
This seriously means a lot—so glad we could take that stress off your plate and help level up the customer experience. Aiman, Zach, and Max are legends, and it's awesome to hear the widgets are doing their thing 🙌 Give us a shout if you ever need any help!
Have worked with Rebuy at various companies since their inception. Ever since working with our CSM, Kelsey Kent, our business has taken off. She is a true rock star & I couldn't recommend her enough! Good CSMs make a good tool GREAT.
Thanks so much for the awesome feedback! Kelsey is definitely a rock star, and we’re pumped to hear she’s been such a big part of your success 🚀. We’ll keep working hard to make sure you keep crushing it!
Best Customer Service Ever!!! And how amazing that they have a tiered payment system. So small businesses can use the app with most the features without all the fees!
But the best part is the actual human connections. Help within seconds with a real human!! The world needs a little more of this.
Thanks for the great feedback! We're happy to hear the tiered payment system and fast support are working well for you. Let us know if you need anything else! 😊
great app. easy to use interface, extended customization and API endpoints. have seen major AOV uplift since using the app
Appreciate the shoutout! We are glad it’s been easy to use and driving real results. We’ll keep pushing to make it even better 🔧 Let us know if there is ever anything else we can help with and happy holidays!
Rebuy helped us execute our holiday gift with purchase program smoothly from start to finish. The in cart product recommendations were spot on and clearly driven by a knowledgeable team. Maria Garcia was especially great to work with. She was patient, responsive, and very well informed. Overall, a strong experience and a great partner.
Love hearing this—huge shoutout to Maria for being such a rockstar ⭐️ So glad the gift with purchase program went off without a hitch and that the recs hit the mark! We hope you have a wonderful holiday season!
We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth.
Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. The online support team is also super helpful - Bradley has been amazing! Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!
Thanks so much for the amazing feedback! We’re so glad to hear Rebuy is making a difference and that Dante’s been a big help – here’s to more wins ahead! 🚀
Janet is A++++++. She not only reviews and provides exceptional insights and specific revenue generating recommendations, but she helps execute the updates within the platform. Her communication has been among the best I have ever experienced and I work with dozens of different platforms across multiple brands. So I do not make this endorsement lightly. Janet is the primary reason I am excited to continue working w REBUY for my brand's value added growth strategies. Having her helping us now for Q4 holiday push is an even added bonus!
Review Responses said:Thanks so much for the thoughtful review. Janet brings a ton of value, and it’s great to hear her support is making such a difference—especially heading into the busy season. We’re glad to be in your corner and look forward to what’s ahead.