Reviews (724)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates, noting significant sales increases and enhanced customer experiences. Key features include customizable smart carts, personalized recommendations, and bundling widgets, effective in upselling and cross-selling. The app also offers A/B testing for optimization. Exceptional customer support is frequently highlighted, with the team providing responsive, knowledgeable assistance and strategic advice. Additionally, its user-friendly interface and seamless integration with other platforms are well-appreciated.

September 18, 2024

The raw capabilities are on point!

Forever Fizzies
United States
Almost 3 years using the app
Rebuy replied October 4, 2024

Thanks for the shout-out! 🙌 We're glad you're finding the capabilities spot on. If there's anything else we can do to support your success, just let us know!

August 14, 2024

Great app that really helps boost sales. The people behind ReBuy are aqually amazing - they care about their product and their customers.

Honest Paws
United States
About 4 years using the app
Rebuy replied August 23, 2024

Thank you so much for the kind words! We're thrilled to hear that Rebuy is helping boost your sales, and it means a lot to know our team's dedication shines through. We're here to support you every step of the way! 🚀

September 4, 2024

I had a terrible experience with Rebuy. The app is constantly buggy, and even the simplest features fail to work correctly. What should have been easy to set up required extensive troubleshooting, which shouldn't have been necessary for such basic functionality. To make matters worse, no clear time frame was given to fix any of the issues, leaving me in the dark and stuck with a broken app.

The worst part of the experience was dealing with Dan from support. He was unprofessional, didn’t seem to understand our needs, and failed to provide any helpful solutions. I repeatedly asked for assistance from another support staff who might actually care or understand the urgency, but I was stuck with Dan. His lack of communication and inability to fix even the simplest problems was infuriating.

For an app that charges premium rates, this level of service and functionality is unacceptable. Avoid Rebuy if you value reliability and professional support.

Cali Tiger
Australia
Over 2 years using the app
Rebuy replied September 5, 2024

We are so sorry to hear about your frustrating experience. It's clear that the performance you received fell short of your expectations—and ours. We take this feedback seriously, and we will make sure the team reviews what went wrong here, especially regarding your support interaction. We will reach out to you directly so we can get things back on track and address these issues. Thank you for your patience.

September 19, 2024

Rebuy has completely transformed our upsell strategy and significantly boosted our store’s performance! The platform is user-friendly, packed with powerful features, and has helped increase our average order value immensely. A special shout-out to Max, our Success Manager, who was incredibly helpful and provided invaluable support throughout. Highly recommend Rebuy to any e-commerce store looking to elevate their personalization and upsell game!

TopTrainer
United States
Almost 2 years using the app
Rebuy replied October 4, 2024

Wow, we're so happy to hear how Rebuy has transformed your upsell strategy and boosted your store's performance! 🚀 Thanks for highlighting the platform's impact and Max's amazing support—he'll be thrilled to hear it! We're here to keep helping you elevate your store to new heights. 😊

September 16, 2024

Our customer success manager Monica has been such a help with A/B testing, providing helpful insight & also providing areas of opportunity. The team is always great to work with!

ONE/SIZE
United States
About 1 year using the app
Rebuy replied September 19, 2024

Thank you for the fantastic feedback! We're delighted to hear Monica has been such a valuable resource in your A/B testing and helping identify new opportunities. We'll make sure to pass along your kind words to her and the team! 😊

August 23, 2024

We are very satisfied with Rebuy on our website. I work with Moncia to keep our Rebuy App working top notch. She is always very responsive and eager to help solve our project tasks. I would recommend folks to use this app.

Boston General Store
United States
Over 1 year using the app
Rebuy replied August 31, 2024

We’re delighted to hear that Rebuy is serving your website well! Monica is indeed fantastic, and we’re glad she’s been able to assist you so effectively. Thanks for the recommendation—we’re here to keep things running smoothly! 😊

September 17, 2024

Excellent Platform for Boosting Sales

We've been using Rebuy in our company for the past few months, and we couldn't be happier with the results. The platform is incredibly intuitive and offers multiple features that have been key to optimizing our sales. From personalized recommendations to cross-selling strategies, Rebuy has allowed us to significantly increase the value of each transaction, improving both the customer experience and our revenue.

Moreover, I want to highlight the outstanding support we've received from Reza. From day one, Reza has been an essential partner, helping us fully leverage all the features of the platform. His knowledge and guidance have been instrumental in implementing the right strategies and tailoring Rebuy to our specific needs. With his expertise, we were able to integrate the tool more effectively into our processes, maximizing its impact on our sales.

HIGHSTREET
Mexico
11 months using the app
Rebuy replied September 19, 2024

Thank you for the amazing feedback! We're so glad to hear that Rebuy has played a key role in boosting your sales and enhancing the customer experience. Reza is truly a gem, and we’re thrilled his expertise has been so helpful in tailoring Rebuy to fit your needs. We’re here to support you as you continue to grow! 🚀

August 26, 2024

We use a few different platforms and plug-ins and Rebuy by far makes us the most revenue. We've enjoyed being able to test different features and widgets and really make the most we can out of it. Our Merchant Success Manager, Reza Zohouri, is so helpful and very communicative. We highly recommend Reza as your go-to person.

Vibes Only
United States
Over 1 year using the app
Rebuy replied August 31, 2024

It’s fantastic to hear that Rebuy has been such a strong revenue driver for your business! We’re glad you’ve enjoyed experimenting with different features, and we’ll definitely pass along your high praise to Reza. Thanks for the recommendation and for being a valued partner! 💼🚀​⬤

August 6, 2024

Aside from the fact that this is our most utilized app for its amazing features, I would like to thank Nam for going above and beyond to assist me. I can't thank him enough, honestly.

OrnamentallyYou
United States
About 2 years using the app
Rebuy replied August 23, 2024

We’re so happy to hear Rebuy is a key part of your toolkit, and a huge shoutout to Nam for delivering such exceptional support! 🙌 Your gratitude means the world to us, and we’ll make sure Nam knows how much his help is appreciated. Thanks for being a valued part of the Rebuy community!

August 5, 2024

Reza was great, helped us whenever we have any issue. Rebuy has been working well for us for a few years, great product and highly recommend

Latico Leathers
United States
About 2 years using the app
Rebuy replied August 23, 2024

Thank you for your recommendation and for sticking with Rebuy over the years! We're glad to hear Reza has been there to support you whenever needed. We're committed to keeping things running smoothly for you—here’s to continued success! 🙌