Reviews (786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting average order value and conversion rates through effective upselling, cross-selling, and personalization. They praise its AI-powered recommendations, customizable widgets, and smart cart features, all within a user-friendly interface that integrates smoothly with Shopify. Exceptional customer support is also frequently highlighted, with a team that provides responsive, knowledgeable assistance and strategic advice.
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Great app! Has helped a ton with LTV and AOV. Team is great and very responsive.
Thank you for the awesome feedback! 🎉 We’re thrilled to hear Rebuy has made a big impact on your LTV and AOV, and that you’ve had a great experience with our team. If there’s ever anything more we can do to support you, just let us know—we’re always here to help! 🚀
Very good app
Useful and easy to use
My msm is very good, good ideas, helps me a lot. Appreciate it. Thanks kalum
Thank you for the fantastic feedback! 🌟 We're thrilled to hear Kalum and Rebuy have been so helpful and easy to use. If you ever need more support or ideas, we’re always here to help! 😊
We had a very frustrating experience with Rebuy. As a business, Wild Oak Boutique invested $1,500 for their developers to perform custom work on our smart cart, in addition to their $999 monthly subscription. However, the code they implemented caused a major issue on our website that was isolated to Safari browsers. The bug created a loading issue that made our website appear frozen to customers, resulting in an estimated $25,000 in revenue loss before a third-party developer finally identified and fixed the problem.
Despite the obvious impact on our business, Rebuy refused to offer a refund for the custom work, citing the effort they put into it. For a service at this price point, we expected a much higher level of quality and accountability. Their unwillingness to take responsibility for the issue has left us feeling undervalued as a customer. They were only willing to offer a credit if we continued using them.
If you're considering Rebuy, proceed with extreme caution, especially if you're relying on their paid development services. We wouldn’t recommend them.
Thank you for sharing your experience, and I want to start by saying how truly sorry we are for the frustration this situation caused. We take feedback like this very seriously, and while we can’t undo what happened, we recognize the importance of accountability and will use your experience to improve both our processes and communication moving forward. Someone from our leadership team will be in touch directly to discuss the matter further.
We have been using Rebuy for a few years. It is an excellent app and the support has been great. We faced an issue recently after upgrading our theme and I'd like to personally thank Katie in the support team for going out of her way to solve this issue for us. She is a credit to the Rebuy team and testament to their commitment to providing excellent support for customers.
Thank you for being with us for so long, and for the wonderful feedback! 😊 We’re thrilled to hear Katie went above and beyond to help resolve your theme upgrade issue. Your kind words mean a lot, and we’ll continue working hard to provide the excellent support you deserve!
Good experience and their technical support is so impressive.
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and found our technical support impressive. We’re always here if you need anything else! 🚀
Great team and easy to work with. I'm excited to see how rebuy improves our ATC value and revenue.
Thank you so much for the kind words! 😊 We're thrilled to be a part of your journey and can't wait to see the amazing results we’ll achieve together. Let’s keep driving that ATC value and revenue!
Kalum was awesome and really helped introduce me to the full functionality of Rebuy, and get set up. Aiman and Dante were also awesome as we moved further through the process. Thanks to the whole team!
Thank you for the kind words! 😊 We're so glad Kalum was able to guide you through Rebuy’s features and ensure a smooth setup. We’ll be sure to share your appreciation with him—it means a lot! 🚀
Nam did an amazing job and was very patient and got everything I needed done! He was amazing and was very knowledgeable!
Thank you for sharing your experience! 😊 We're so happy to hear that Nam went above and beyond to assist you. We'll be sure to let him know how much you appreciated his help! 🌟
Great app with a very helpful and responsive team!
Thank you for the kind words! 😊 We’re so happy to hear you’re loving the app and that our team has been helpful along the way. If there’s ever anything else we can assist with, we’re just a message away! 🚀
When I installed on my store, it did not work. It wasted two weeks of my time. The drawer cart is not compatible on every theme, in this case for our theme. On mobile browser, the drawer cart gets the entire page. I reached out to their team, they don't have an engineer to help. Their success team are wonderful, but they are not very good at coding or fixing behind the hood. Not recommending if you are using premium themes.
We’re really sorry to hear this was such a tough experience for you. While we strive to make Rebuy compatible across various themes, we understand how disappointing it is when things don’t work as expected. Your feedback about engineering support is valuable, and we’re always working on ways to improve theme compatibility and provide better technical assistance. If you’re open to giving us another shot, we’d love to make it right.