Reviews (781)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through effective upselling, cross-selling, and personalization. They praise its AI-powered recommendations, customizable widgets, and smart cart features, all within a user-friendly interface that integrates smoothly with Shopify. Exceptional customer support is also frequently highlighted, with a team that provides responsive, knowledgeable assistance and strategic advice.

January 23, 2025

Incredible support, and amazing features, we cannot fault the assitance we've been getting with ensuring this app is set up to really maximise our sales and have the look and feed we're going for!

Misfit Garden
New Zealand
4 days using the app
Rebuy replied January 31, 2025

Thank you so much for the kind words! 😊 We're thrilled to hear our support and features are helping you optimize your sales. We’re here to keep that momentum going—don’t hesitate to reach out whenever you need us! 🚀

November 19, 2024

We had a very frustrating experience with Rebuy. As a business, Wild Oak Boutique invested $1,500 for their developers to perform custom work on our smart cart, in addition to their $999 monthly subscription. However, the code they implemented caused a major issue on our website that was isolated to Safari browsers. The bug created a loading issue that made our website appear frozen to customers, resulting in an estimated $25,000 in revenue loss before a third-party developer finally identified and fixed the problem.

Despite the obvious impact on our business, Rebuy refused to offer a refund for the custom work, citing the effort they put into it. For a service at this price point, we expected a much higher level of quality and accountability. Their unwillingness to take responsibility for the issue has left us feeling undervalued as a customer. They were only willing to offer a credit if we continued using them.

If you're considering Rebuy, proceed with extreme caution, especially if you're relying on their paid development services. We wouldn’t recommend them.

Wild Oak Boutique
United States
2 months using the app
Rebuy replied November 21, 2024

Thank you for sharing your experience, and I want to start by saying how truly sorry we are for the frustration this situation caused. We take feedback like this very seriously, and while we can’t undo what happened, we recognize the importance of accountability and will use your experience to improve both our processes and communication moving forward. Someone from our leadership team will be in touch directly to discuss the matter further.

Edited December 17, 2024

Kalum was awesome and really helped introduce me to the full functionality of Rebuy, and get set up. Aiman and Dante were also awesome as we moved further through the process. Thanks to the whole team!

Unfabled
United Kingdom
About 1 month using the app
Rebuy replied November 22, 2024

Thank you for the kind words! 😊 We're so glad Kalum was able to guide you through Rebuy’s features and ensure a smooth setup. We’ll be sure to share your appreciation with him—it means a lot! 🚀

January 8, 2025

Great app! Has helped a ton with LTV and AOV. Team is great and very responsive.

Springer
United States
About 1 year using the app
Rebuy replied January 11, 2025

Thank you for the awesome feedback! 🎉 We’re thrilled to hear Rebuy has made a big impact on your LTV and AOV, and that you’ve had a great experience with our team. If there’s ever anything more we can do to support you, just let us know—we’re always here to help! 🚀

November 25, 2024

Nam did an amazing job and was very patient and got everything I needed done! He was amazing and was very knowledgeable!

Vote or Dare
United States
About 2 months using the app
Rebuy replied December 2, 2024

Thank you for sharing your experience! 😊 We're so happy to hear that Nam went above and beyond to assist you. We'll be sure to let him know how much you appreciated his help! 🌟

December 17, 2024

Great team and easy to work with. I'm excited to see how rebuy improves our ATC value and revenue.

Pro Sports Equip
United States
About 1 month using the app
Rebuy replied December 20, 2024

Thank you so much for the kind words! 😊 We're thrilled to be a part of your journey and can't wait to see the amazing results we’ll achieve together. Let’s keep driving that ATC value and revenue!

October 4, 2024

The app speaks for itself, world-class, but what really makes the difference is the CS. They are unbelievable. Quick response, they know their stuff and they are very willing to go in and make changes to your code to get the outcome desired. As someone who isn't a developer, it is invaluable. They have fixed and improved so many parts of our widgets fr me.

The One Glove
United Kingdom
Over 2 years using the app
Rebuy replied October 10, 2024

Wow, thank you for such an amazing shoutout! 🌟 We're so happy to hear that our customer support team has made a real difference for you, especially with the hands-on help. We’ll be here whenever you need us, making sure everything runs smoothly! 👏

December 31, 2024

Good experience and their technical support is so impressive.

Nayra Skin Co
United Arab Emirates
9 months using the app
Rebuy replied January 6, 2025

Thank you so much for your kind words! We’re thrilled to hear you had a great experience and found our technical support impressive. We’re always here if you need anything else! 🚀

October 8, 2024

Suki and Reza were both a great help in getting our new Smart Cart live and addressed any issues quickly and efficiently. Very easy to work with and great communication.

Seager Co.
United States
Almost 2 years using the app
Rebuy replied October 10, 2024

Thanks for the kind words! 😊 We're thrilled to hear that Suki and Reza were such a great help in getting your Smart Cart up and running. We’ll make sure they get the recognition they deserve for their excellent support! 🎉

October 21, 2024

Amazing customer and development support. The dev team is super strong and was able to fix the issues we created within the app. Really great support.

Toons Mart
United States
6 months using the app
Rebuy replied October 24, 2024

Thank you so much for the kind words! 🙌 We're thrilled to hear that our dev team could step in and help resolve the issues quickly. We’ll keep working hard to ensure your experience stays top-notch!