Rebuy Personalization Engine , 658 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost Average Order Value (AOV) through effective upselling and cross-selling features. They appreciate the user-friendly interface, seamless integration, and sales-enhancing features like Smart Cart and various widgets. The support team is praised for their quick responses and custom solutions. The app also offers personalized product recommendations without slowing down stores. However, some merchants found the pricing, based on business volume, a bit unclear. The app is often credited for increasing conversions and customer Lifetime Value (LTV).
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Rebuy is a valuable tool for boosting sales with a dedicated Success Manager available for communication and sales support.
Thank you so much for your kind words! We're thrilled to hear that Rebuy is making a significant impact on your sales and that our Success Manager has been able to provide you with the support you need. We promise to keep up the good work and help your business continue to thrive! 🌟
Great app and support from Max - which I definitely needed. Plenty to learn but great support. Highly recommended.
Thank you for the fantastic review! 🌟 We're so glad to hear that you're enjoying the app and that Max has been there to support you every step of the way. Cheers to your continued success with Rebuy, and thank you for recommending us! 🚀✨
It is a fantastic app with excellent service, and we have seen an increase in the range of products being purchased. Every customer service agent I have dealt with from Rebuy has been proactive and quick, Lam who I have dealt with most recently has been incredibly helpful. The various upsells, post-purchase and recommendations all work well and encourage greater spending.
🌟 Thank you for your amazing feedback! We're delighted to know that Lam and our team have made your experience with Rebuy so positive, and it's great to hear our upsells and recommendations are working well for you. Looking forward to continuing to exceed your expectations! 💫🛍️
Colton was extremely helpful when it came to finding creative solutions to show our customers specific assortments. He was friendly, knowledgeable, and the response time was impressive. We have felt confident we made the right choice in an up-sell/cross-sell partner.
Hearing about your great experience with Colton truly makes our day! 🌞 His creativity and expertise are what we pride ourselves on. It's fantastic to know that our team's efforts have reinforced your confidence in choosing us as your up-sell/cross-sell partner. Thank you for your trust and support!
I recently had the pleasure of working with Tom from Rebuy, and I must say, it was an exceptional experience. Despite encountering a tricky issue on their website, Tom's dedication and persistence were outstanding. He patiently worked through the problem, demonstrating not only his expertise but also a genuine commitment to customer satisfaction. His perseverance paid off as he ingeniously resolved the issue. It's rare to come across such dedicated support. Tom's excellent service and problem-solving skills are commendable. I wholeheartedly recommend Rebuy for their top-notch customer support. 10/10 for an excellent job well done!!
Hey there! 🌟 We're thrilled to hear about your exceptional experience with Tom at Rebuy! 🚀 Our team takes pride in dedication, and we're stoked to know Tom's perseverance and expertise shone through to resolve the tricky issue. Thanks a bunch for the shout-out and recommending us – we appreciate your support! 🙌😊
Worked with Suki to onboard us and she was great! Still new to the platform but so far AOV is up. Hoping it continues!
That's wonderful to hear! 🚀 We're delighted Suki provided you with a great onboarding experience. It's fantastic that you're already seeing an increase in AOV. We're here to support your journey and hope for your continued success with Rebuy!
Rebuy started out awesome, but it has gotten so buggy, laggy, unpredictable and unreliable. It seems like every week we are fixing something, troubleshooting something, or digging up more issues specifically with rebuy. Hopefully they can get it working better, but as of now I would avoid it.
Update - We have attempted to reach you multiple times to discuss without response. If you would like to touch base then please don't hesitate to reach out. Thank you!
Hello, and thanks so much for your candid feedback. It's disappointing to hear about the troubles you've been having with our app. We're on it, though! Your experience matters a lot to us, and we're eager to sort this out. We are gathering all the details related to your store and will be in touch to further discuss the matters at hand. Thanks so much for your patience and understanding.
Rebuy has been a great tool for us and Max has been incredible! Always super responsive and eager to help.
We're thrilled to hear that Rebuy has been a valuable tool for your team! 🌟 It's great to know Max has been providing the stellar support we pride ourselves on. His dedication to your success is truly what we're all about. Thanks for the shoutout, and we look forward to continuing to support your journey with Rebuy! 🚀🙌
After some early challenges on implementation with our own team, Max in the success team helped us hugely to increase our Rebuy stats 10+% through some simple setup tips.
James Bellis
www.balancecoffee.co.uk
Thank you, James, for sharing your experience! We're glad to hear that despite the initial hiccups, Max was able to guide you through and help boost your Rebuy stats significantly. It's amazing what a few setup tips can do! We're here to support you in any way we can, so don't hesitate to reach out. Here's to even greater success ahead! 🚀
Support team is super helpful, really good app, and constantly innovating.
Thank you for your positive feedback! 😊 We're delighted to hear that you appreciate the support and innovations our app brings. We'll keep working hard to deliver great service and new features!