Rebuy Personalization Engine , 660 reviews

Their team is very supportive, especially Max. Lots of functionality to help grow our business.

We're technically still in trial but the results speak for themselves. We might submit a followup review after some more time. So far, we're all pleased with the performance, the service and all the support.

Has generated a great ROI for us, particularly helping to lift AOV and convert buyers to subscribers. Implementation and customer support was great too, very responsive and easy to deal with. Highly recommend.

Rebuy is fantastic!! The implementation team is first class and will get you up and running in no time. Suki is the REBUY Goat and is great at making suggestions and using best practices when approaching the implementation. We're so excited to be working with REBUY.

What a scammers. Tried them twice (talking about giving a second chance). Support is close to non-existing. Trying to reach, but talking to a bot, not connecting to human. Simple question: what is the billing of 300+ euros for? Impossible to get an answer. Never worked properly in the cart, had to disable. Also used for AI recommendations (shady in my opinion - is there really any AI learning, or just a fancy word used?) and "recently viewed items"). To pay 300+ euros a month for it - fancy, at least.

Easy to use app with great custom features. Moe & the support team are always quick and efficient with all kinds of requests. Highly recommend.

Absolutely love this app! Great customer service from Lam. Always standby and helpful!!

We are using Rebuy on all 6 of our Shopfiy stores and it's definitely the bees knees of upsell /bundling apps. And we looked at A LOT of options including full custom code builds and custom apps builds.

As with any solution there are pros and cons that will be more or less important depending on your situation:

CONS
- Out of the box designs are pretty limited and it's best to use their $1,000 USD launch package to get everything set up how you want by their dev team.
- This process wasn't as smooth as we'd hoped - Rebuy is a big platform with lots of functionality and options - a lot more could have been done to help us prepare for this process so that it could go more smoothly. There was a lot of back and forth to get everything set up. Ideally you go to them with full mock ups of all the widgets you need and exactly how you want them to work. For this you need to know all of the deals you might want to run through those widgets and how they will need to function. It's a lot to think about and prepare for. In saying that many of their widgets are quite dynamic and there is good flexibility with running multiple types of deals and offers through the same widget. But I guess be prepared that you won't be able to do this 100% of the time.
- If you want to make major changes to the design/functionality of your widgets, you might need to use their launch package again and go through their dev team to achieve this.
- There is a lot of custom coding to get it set up. You're building a pretty big platform in to your store and so it's a new system to manage moving forward. If you have any issues you'll most likely need to go through their dev team to fix them. We haven't experienced any major issues or glitches with their platform in the 6 months we've been live.
- It's reasonably pricey but in our opinion worth it's worth it.

PROS
- Their team is awesome. The support is 10/10. I think this is a big part of why the cost is worth it. Everyone is super friendly and they are based in multiple time zones so you can always get help when you need it. On top of that they get back to you fast and so you don't go waiting 24 hours to actually get assistance.
- They know the platform inside out and have lots of epic ideas to help you execute your deals in the best way possible. Our account manager has been going well above and beyond what i'd expect to help us get deals live on our store and execute them in the best way possible. It's seriously A class support and again this is why it's worth the cost for us.
- Once you've used the launch package to set everything up you're store will be at a new level of gangsterness. We were using an upsell and bundling app before and after moving to Rebuy the success of our upsells and bundles has improved because the useability is SO MUCH better. They are wizards and can pretty much achieve any UX/UI you want, making everything seamless across your store.

Definitely recommend this app highly and just be as prepared as you can for the onboarding process with your designs and functionality requirements.

Our stores if you want to check out some widgets - we're using the smart cart with built in upsells and also the bundling widget on our bundle pages that lets people add 2 items to cart at once. We plan to roll out 2 or 3 more upsell widgets next year throughout the shopping journey as they've been so successful.

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Tom was really helpful in customizing the widgets to how I wanted. He is also very friendly and nice. App works very well 5 Stars!

Edited: The app was sold to us as a $99/mo solution. It turns out it is a sliding scale depending on how much business you do with them. The app sometimes takes "credit" for making sales that it didn't impact so that is really frustrating.

Dante at Rebuy is the best customer support person I have ever had the pleasure of working with in my 14 year career. The Rebuy Engine is powerful and he goes above and beyond every time to make it easy to use. We especially like the smart cart feature on Rebuy.