Reviews (787)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting cart sizes, order values, and revenue through personalized shopping experiences. It features AI-driven recommendations, promotional strategies, and options for upsells and bundles, all enhanced by dynamic rules and A/B testing. The integration with Shopify is seamless, and the customer support is noted for being responsive and proactive in providing customizations and strategic advice.

November 23, 2019

This is an excellent app! So glad i found it. It provides so much value. Very easy to navigate! They are also extremely helpful and fast! Top notch service and John is the best. Highly recommend.

Midori Family
United States
2 days using the app
Rebuy replied November 29, 2019

Thank you! 🙌

September 27, 2022

Awesome app, installed it 2 days ago and already jumped on a call with their team and have a cart cross sell and drawer upsell set up...and sales are coming through.

testtestmz
Canada
2 days using the app
Rebuy replied September 27, 2022

Thanks so much for the review! We are so happy that you are having a great experience with Rebuy and we are excited to see your future success!

April 17, 2022

It works fine but then I found my abandoned checkout got higher. And many customers told me they were unable to checkout. Shopify support team found the cause is from Rebuy. So I had to remove the app. Nice functionality but it doesn’t mean anything if my conversion goes down

3DCRAFX
Australia
About 2 months using the app
Rebuy replied April 17, 2022

[UPDATE - Thank you for providing details from the Shopify thread. It appears this may be related to displaying discount codes. We are actively looking into this right now!] ...

February 7, 2024

Met Richard Matukaitis, a Merchant Success Manager while traveling and once he heard I have a Shopify store he was adamant I give Rebuy a try. He was super knowledgeable about maximizing AOV and CLV and felt I was in good hands. He walked me through the entire process and even helped set up my store to ensure the widgets were firing properly. Safe to say Rebuy has been GAME CHANGING. Customers ...

Cockuterie Boards
Canada
2 days using the app
Rebuy replied February 9, 2024

Wow, what an incredible experience! 🚀 We're beyond happy to hear that Rich went above and beyond to ensure you felt supported and confident using Rebuy. It's fantastic to ...

November 8, 2022

The app cost 100$/month and is not even multi-language. This is a feature that should be in ANY Shopify app this day if you pay that price. We were not able to use it and paid for the first month. We would really appreciate a refund.

Growers & Co.
Canada
About 1 month using the app
Rebuy replied November 8, 2022

[Update] -
We have refunded you in full and have reached out multiple times to see how we can resolve this issue. We look forward to hearing back from you.

Hi Growers & Co. ...

Edited November 14, 2022

A major part of the reason for upgrading to Shopify Plus was for Rebuy. We were told that the app wouldn't slow down our site. After working with the Rebuy team (great people and very helpful which is why I'm giving 3 stars) to set up our widgets and data sources we set Rebuy live. Immediately our site speed plummeted (lighthouse score went from 85 to 30) which in turn sank our conversion rate ...

House of Léon
United States
About 1 month using the app
Rebuy replied November 10, 2022

Hi House of Léon Team,

Thanks for your review. We appreciate the candor and have reached out to you directly to discuss the matter at hand. We hope to have this matter ...

October 3, 2019

Great App and Customer Service was fantastic! Very quick reply and very helpful. Thank you very much for your help!

Muscle Protein
Australia
1 day using the app
Rebuy replied October 3, 2019

Thank you so much! Your review makes a huge difference to our team! We appreciate your feedback and your business. Thank you for using Rebuy and thank you for sharing your ...

October 12, 2023

If you sell anything, this is a must.

MostraCoffee
United States
1 day using the app
Rebuy replied October 16, 2023

Thanks for the shoutout! We're happy to hear that you find our service essential. If you ever need assistance, feel free to reach out.😊

October 26, 2021

Great support, Zach also send me a video how to fix some issues so in the future i can manage it by myself :) In terms of Rebuy as an app they surpass my expectations!

BamBee
Slovenia
1 day using the app
December 4, 2021

Absolutely brilliant - love the help section especially the Scripts generator, this is a complex app that does not need a dev to make it work (a little tech-savvy needed), beautifully integrated with Plus.

CARZILLA
Canada
About 23 hours using the app