Reviews (755)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for significantly boosting average order value and conversion rates through effective upselling, cross-selling, and personalized recommendations. They appreciate its AI-driven suggestions, bundle options, and easy A/B testing. The setup is user-friendly and integrates smoothly with Shopify, while the support team is noted for their responsive and expert assistance in optimizing app usage.
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The app itself is great! Pretty easy to use and straightforward. I gave it 4 stars because there's some workarounds needed if you're not on Shopify Plus, but Jeffrey from the Support Team helped tremendously throughout the week to help get a widget up and running for us. Looking forward to using this app for other upsell and cross-sell promotions!
Thanks for the review! We are happy that you are enjoying the app so far and that we were able to provide you solutions for some Shopify limitations. Please don't hesitate to ever reach out should you need any further assistance!
Incredible customer service. They had us up and making money from this app within 15 minutes. Looks great out of the box. Excited to see the difference this makes and how what future features are rolled out with such an agile team.
Cheers fellas! Loving the feedback! Thank you! We’re thrilled to have you guys on board! And we’re just getting started too!! Yew! 😃 👋
Uninstalled because I experienced the most unhelpful customer service of any app I’ve worked with. I was excited by the features and screenshots offered on Rebuy’s Shopify page. I didn’t want to achieve anything complicated but I just needed some help to position the app in the right position on the product page (it's automatic detection didn't work) and to ensure it appears in the same way as an example screenshot shown on their site. Perhaps I was wrong to hope one of your team members might be kind enough to help me - by requesting permission to my store - but instead I was given short replies and sent a link to a help guide (which I cannot understand, unfortunately). A great pity as I had hoped this would be a great solution.
Did not work well for us. As an honest review, I believe the pricing curve on Rebuy Personalization Engine was stressful to us. We already receive 5000+ orders per month, and off the bat it would cost $499 per month but based on the pricing tier model, its based on the revenue you can make. I'm not sure why an app wants to scale in cost as you scale in sales without really adding functionality. Should be a product, buy and use. After $40,000 in rebuy generated revenue, and this is after you are paying $1k/month, the pricing is that they want $250 per additional 10k. In essence, their pricing structure in a way owns a % of your company's revenue that it generates.
Hi, Coldest Team,
Thank you for your candid feedback. Rebuy's pricing model is based on the actual value that we are providing to each merchant. Instead of taking a percentage of all orders per month, even those that are not Rebuy driven, we base our fees on only those orders which were attributed by Rebuy Generated Revenue (RGR), which is defined as products purchased as a direct result of Rebuy features such as widgets, links, and recommendation workflows.
We understand that every penny counts in today's world, so we truly appreciate your input on the pricing model. As for the app not working well with your store, We would be happy to help get things up and running so you can recognize the vast ROI that our app can provide!
We will be in touch to discuss this further with you shortly.
We just installed recently but wanted to leave a review about the customer service. Amazing! I worked with "Isaac" and he solved the 2 issues I had almost immediately. I have almost no development experience and everything was pretty much plug and play. I'm encouraged about this company/app and will report back on the analytics once we have had it running for a little while.
Thank you for taking the time to share your feedback! We're delighted to hear that you had a great experience with our customer service and that everything went smoothly during the installation process. We look forward to hearing about your analytics and are here to assist whenever you need us!
Awesome app! And the best of all is the support in background. Jeffrey helped me to do some custom modifications for our store and I can't be happier. Thank you!!
Thank you for the amazing review! We are happy to hear that you are having a great end to end experience with the product and the team. We look forward to watching your future success!
The post-purchase upsell does not work. I follow 100% of the instruction but no upsell offering shows after purchase. The customer support team keeps telling me that the product(s) people bought were not part of the trigger collection, which is not accurate. Then they just stop answering.
[UPDATE] - Hi Amile Team, we have been unsuccessful in contacting you. Again, we would love to work with you on whatever issues you are having. We will wait for your reply so we can continue the investigation.
[UPDATE] - Hi Amile Team, we continue to reach out to troubleshoot further but have not yet received a response. I am following up here in case our other follow ups are not making it to you. I will also reach out via email so we can work on this issue. Have a nice day!
[UPDATE] - Hi again, we are attempting to get in contact to troubleshoot further. At your earliest convenience, could you please reply so we can greater extend our assistance? Thank you!
Hi!
Thank you for your review. We're truly sorry to hear about your frustration with our application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.
If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!
Unbelievable capabilities and the support staff, especially, Strauss, is AMAZING. Honestly, founders of Rebuy, Strauss deserves a raise. Absolute rockstar.
Just getting started. I'm happy with the app so far. Added upsells to my shopping cart and the developer answered my question almost immediately.
Great! Thanks for installing. Contact us if you have any further questions or need help getting anything else setup. Thanks!
Easy to setup and responsive customer support. I used the app to add Also Bought recommendations to my product pages. Would be great if the app could exclude results for items that are out of stock. Other than that great app.
We appreciate your feedback! Thank you! We've relayed this feedback through our product development team and are working hard to upgrade the recommended products algorithm to exclude OOS products from the results. Thank you for your feedback and 5 star review. This helps so much. Thank you!