Reviews (786)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through effective upselling, cross-selling, and personalization. They praise its AI-powered recommendations, customizable widgets, and smart cart features, all within a user-friendly interface that integrates smoothly with Shopify. Exceptional customer support is also frequently highlighted, with a team that provides responsive, knowledgeable assistance and strategic advice.

Edited January 21, 2025

I love working with Suki! She's been great at helping me get started with setting up the app, answering my questions and making sure the delivery was executed on time. She was great at explaining what was my next steps, what the integration could do and what were my best options.

So far the experience has been very good with Suki!

Update! I've been working with Max and he's been helping me tweak ...

Chikahisa Studio
United States
4 months using the app
Rebuy replied November 8, 2024

Thank you for sharing this wonderful feedback! 🌟 We’re thrilled to hear that Suki has been so helpful in getting you set up and guiding you through the process. —please reach ...

December 11, 2024

We're just getting started with the Rebuy app and Emelia was super helpful and responsive with our setup. Maria went above and beyond explaining how data sources work in relationship to the widgets. We feel this app has great potential for our store.

Hostel Shoppe
United States
27 days using the app
Rebuy replied December 20, 2024

Thank you for sharing your experience! 😊 It’s wonderful to hear how helpful Emelia and Maria were during your setup—they’re truly amazing. We’re excited to see how Rebuy ...

October 21, 2024

Great app, great customer service. We had to spend months updating our site before we could even download Rebuy. They were patient and ready when we needed them. And my helper Alison has been awesome! Always there to assist with any question from integration, to set up , to coding. Super grateful to have her helping us every step of the way!

Barefoot Venus
Canada
About 1 year using the app
Rebuy replied October 24, 2024

Thank you so much for the amazing feedback! We're thrilled to hear Alison has been such a great support through your entire process—she's truly awesome! 🙌 We're grateful for ...

December 12, 2024

Tom was excellence and helped me work through all the bugs. Very happy!

Andy Frisella
United States
7 months using the app
Rebuy replied December 20, 2024

Thank you for the shoutout! 😊 We're so glad Tom could assist you and resolve the issues—he's a rockstar! Let us know if there's anything else we can help with. 🙌

November 29, 2024

Suki has been instrumental in helping us successfully launch Rebuy on our website! Her guidance throughout the onboarding process was invaluable, and she patiently addressed all our questions and concerns. We were particularly impressed with Suki's proactive approach and her willingness to go the extra mile to ensure a smooth launch.

Developer Roy also deserves a shout-out for his excellent work ...

Jadore Hair Supplies
Australia
About 1 month using the app
Rebuy replied December 2, 2024

Thank you for this fantastic feedback! 🌟 We're thrilled to hear how Suki's guidance and dedication made your Rebuy launch seamless. A big shout-out to Roy as well for ...

October 31, 2024

Rebuy is a great app for any Shopify store looking to enhance personalization and drive cart upsells. Lots of flexible options, seamless integrations and conversion drivers. Janet is the best to work with. It's easy to set dynamic merchandising rules and run different AB tests. Definitely recommend!

Beam
United States
Over 1 year using the app
Rebuy replied November 8, 2024

Thanks for the awesome review and recommendation! 🚀 We’re so glad Rebuy is making a difference for your store, and it’s wonderful to hear that Janet has been such a great ...

October 30, 2024

Using Rebuy's cart and recommendations have been great for our business. Especially their AI recommendations - which consistently outperform our curated recommendations.

Janet and the team provide excellent service, strategy, and A/B test execution.

Awe Inspired
United States
About 3 years using the app
Rebuy replied November 1, 2024

We're thrilled to hear our AI recommendations are delivering such strong results for your business! 🎉 Huge thanks for recognizing Janet and the team’s commitment to service ...

January 23, 2025

Incredible support, and amazing features, we cannot fault the assitance we've been getting with ensuring this app is set up to really maximise our sales and have the look and feed we're going for!

Misfit Garden
New Zealand
4 days using the app
Rebuy replied January 31, 2025

Thank you so much for the kind words! 😊 We're thrilled to hear our support and features are helping you optimize your sales. We’re here to keep that momentum going—don’t ...

November 12, 2024

We have been with Rebuy for 7 months now. Beware of the following: 1) They will promise you a dedicate customer success manager whom is supposed to be proactive in offering strategy, data review etc- none of this will happen unless you continually beg for it. 2) They will charge you for recurring subscription revenue although when asked during onboarding, we were told that we would only be ...

Bask and Lather Co
United States
7 months using the app
Rebuy replied November 14, 2024

Thank you for sharing your experience with us. I apologize for the frustrations you’ve faced. We take this feedback very seriously I’ll ensure someone from our team reaches ...

November 21, 2024

Suki and Gary have been incredible to work with. Such fast and amazing service. I've never loved working with an app more than Rebuy!!!!

Truly Lifestyle Brand Inc.
Canada
About 2 months using the app