Reviews (786)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through effective upselling, cross-selling, and personalization. They praise its AI-powered recommendations, customizable widgets, and smart cart features, all within a user-friendly interface that integrates smoothly with Shopify. Exceptional customer support is also frequently highlighted, with a team that provides responsive, knowledgeable assistance and strategic advice.

January 9, 2025

The latest version actually updated their discounting to use Shopify Functions which makes this app usable so I recently reinstalled it.

The good. It does a lot in one app. GWP, Tiered GWP, Cross sells, Bundles, Post Purchase.
My main complaint that this app is not intuitive and although their support is responsive it does take a lot of time to get this app up and running the way you want. There ...

Rip City Clothing
United States
9 months using the app
Rebuy replied January 11, 2025

Thank you for sharing your thoughtful feedback — it really helps us understand where we can do better! 😊 We’re thrilled that you see the value in Rebuy’s features like GWP, ...

December 2, 2024

We have had Rebuy for about a month and so far, I am happy with adding the app to my stores. The platform is a bit overwhelming at first, but our CSM, Lihuen, has been a huge help in setting up data sources and walking through different functionality and capabilities. We installed the app at the worst possible time (right before BFCM) but the Rebuy team was able to get us up and running in time. ...

Thermos Brand
United States
3 months using the app
Rebuy replied December 6, 2024

Thank you for sharing your experience! We're thrilled to hear that Rebuy is making a positive impact on your stores and that Lihuen has been such a great support for you. 🚀 ...

February 20, 2025

The Rebuy app has a lot of great functionalities and the support is always very helpful and quick.

Wines Direct
Ireland
Over 1 year using the app
November 17, 2024

The Rebuy app has been a fantastic solution to cart upsells and PDP recommendations that are bringing true value to our tech stack.

We've been especially impressed with how dedicated and accommodating the team have been to get the tech right for us, assisting with customisations to ensure the integration looks and feels seamless onsite. Suki and Monica who we work with closely have been such a ...

Billini
Australia
About 1 year using the app
Rebuy replied November 22, 2024

Thank you for such thoughtful and detailed feedback! 🌟 We're thrilled to hear how Rebuy has become a key part of your tech stack. Suki and Monica will be over the moon to ...

December 19, 2024

We had such a wonderful launch journey with Ian, Suki, Kelsey and Vinson. Each of them really took the time to listen to our needs and came up with accommodating and innovative solutions. We were really impressed by how intelligent and efficient the rebuy team were. We have only just launched so we will be monitoring the results over the next two months but I have to say, this team has already ...

Zen Maitri
United Kingdom
29 days using the app
Rebuy replied January 6, 2025

Thank you so much for sharing your experience! 🎉 Ian, Suki, Kelsey, and Vinson are truly exceptional, and we’re thrilled they made your launch journey smooth and rewarding. ...

December 4, 2024

Rebuy has really helped us maximize conversion with their upsell widgets. Their customer service is top notch and has helped me even with complex customizations. Highly recommend for Shopify store users!

OutdoorVitals
United States
Over 1 year using the app
Rebuy replied December 6, 2024

Thank you for the glowing feedback! 🌟 We’re thrilled to hear how much the upsell widgets have boosted your conversions and that our team could assist with customizations. ...

February 20, 2025

Rebuy were very quick to help with installing widgets on our Shopify store.

Homefire
United Kingdom
10 months using the app
February 13, 2025

I usually hate working with success and implementation managers, but Rebuy made it so easy. The process could not have gone better. If you can, ask for Suki. She was amazing and made the process seamless and easy for two founders with no technical vocabulary at all.

Nature Knows
United States
About 1 month using the app
Rebuy replied February 19, 2025

This is incredible to hear! 🙌 We know how important a smooth setup is, and we are thrilled that Suki made the process effortless for you. We’ll be sure to pass along your ...

November 18, 2024

Excellent customer service today from Tom from the ReBuy team. He answered all of my questions with speed. Thank you for having excellent agents like Tom to take care of your customers!

Gaia Herbs
United States
Over 3 years using the app
Rebuy replied November 22, 2024

Thank you for the kind words! 🌟 We’re so glad Tom was able to provide you with top-notch support. We’ll be sure to pass along your compliments—it’ll make his day! 😊

January 16, 2025

Great Services and super professional Support.

Tote&Carry
United States
Over 1 year using the app
Rebuy replied January 24, 2025

Thank you so much for the kind words! 😊 We're thrilled to hear you enjoyed our services and had a great experience with our support team. We'll keep working hard to exceed ...