Reviews (746)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversions, average order value, and revenue through AI-driven product recommendations, upsells, and cross-sells. They value its user-friendly, customizable design that doesn't require coding, and features like A/B testing. The support team is praised for their quick and effective assistance, ensuring smooth setup and integration. This app is essential for enhancing the shopping experience and effective merchandising.

April 16, 2025

Everything is usually pretty easy to set up and edit. Makes adding new features to our site a breeze! When I do run into an issue customer service help desk is great! You can easily talk to real people who are friendly and understand how to fix issues quickly. My chats often get send to Tom and he's wonderful.

Levenger Company
United States
About 3 years using the app
Rebuy replied April 18, 2025

Thanks a ton for the awesome feedback! 🙌 So glad to hear that setting things up is easy for you and that Tom's been a great help when you need him. We’re always here to help so reach out if you ever need us!

April 22, 2025

the app offers a lot of great features covering what Shopify does not offer, easy to use, no code needed, clear instruction docs provided. Even when you come across difficulties, their knowledgable dev and CS team are super responsive and helpful. Rebuy def. make us sell more!

Aquor Water Systems
United States
Almost 2 years using the app
Rebuy replied April 23, 2025

Love hearing this! So glad the team and app have been a big help for you. We’re all about making things easy and boosting those sales – thanks for the awesome feedback! 🚀

May 13, 2025

Implementing Rebuy was daunting at first, but not once I started working with Dante - the experience and support has been excellent. He is super responsive and goes above and beyond where he can to make sure we get full use of the tool. As a non technical person, I really appreciate his attention to detail and his way of communicating all the features Rebuy offers me without making it too complex. He really demonstrates how Rebuy is a user friendly tool with lots of possibilities!

KT by Knix US
United States
3 months using the app
Rebuy replied May 16, 2025

Really appreciate you calling this out—Dante’s been a huge asset to our team, and it’s great to hear how much of a difference he’s made. We’re glad Rebuy’s flexibility is coming through clearly, even without a technical background. Thanks again for the thoughtful feedback!

March 21, 2025

Amazing app to easily set up post purchase offers, cross sells, and other Rebuy widgets. They are constantly adding new features and have great support:)

Soylent
United States
Over 4 years using the app
Rebuy replied March 24, 2025

Thanks so much for the kind words! We're thrilled to hear you're enjoying the app and our support. We're always working to improve and bring you even more powerful features! 😊

May 2, 2025

We’re currently running Rebuy Engine across three different Shopify stores, and it has quickly become a mission-critical part of our ecommerce stack. With a catalog of over 30,000 SKUs, merchandising is no small feat—yet Rebuy makes it incredibly intuitive and scalable.

The cross-sell widgets, post-purchase offers, and bundling capabilities have delivered tremendous results. Conversion rates are up, AOV is climbing, and the experience feels tailored without being over-engineered. We’ve fully committed to Rebuy Search & Collections on two of our three stores, and the relevancy is absolutely on par with the best search and discovery platforms out there.

Support has been nothing short of stellar. I spend about a third of my time in the platform, so I’ve had plenty of opportunities to vet the support team—and they consistently deliver fast, insightful, and proactive help.

Rebuy is clearly pushing to become the only merchandising tool you’ll ever need—and from what I’ve seen so far, they’re well on their way. Highly recommended.

Rods
United States
About 2 months using the app
Rebuy replied May 4, 2025

Wow—thank you for such an incredibly thoughtful review! It’s great to hear Rebuy’s driving real results across your stores, and we’re glad the platform and support team are delivering where it counts. We’re committed to keeping that momentum going so give us a shout if you ever need us! 💪

April 4, 2025

Really great app with so many useful widgets. Not only does it help boost AOV, but it improves our overall website experience. Customer support is always happy to help with any questions or customizations. Dante has been a great rep and I've really enjoyed working with him.

HealthyLine
United States
4 months using the app
Rebuy replied April 10, 2025

Thank you for sharing such a great review! 😊 We’ll be sure to pass along your appreciation to Dante—he’ll be so happy to hear that.

May 7, 2025

So impressed by the capabilities of ReBUY, and even more so by the awesome support we've gotten. Their support people walked us through the entire setup process, and even for trickier things we wanted to do, helped us find solutions. They also have the most comprehensive resource guides I've seen for a software company. It's been a great experience so far! Also shoutout to Lam, one of their customer service reps, for staying with us during setup for an extended period of time to make sure we had everything that we needed. A+++

Austlen Baby Co.
United States
About 1 month using the app
Rebuy replied May 12, 2025

Wow—thank you so much for this incredible feedback! We’re so happy to to hear that our team (especially Lam!) made your setup smooth and that our resource guides hit the mark 🙌 - Reach out if you ever need any help!

February 26, 2025

Loved working with Maria! We are on a headless site and were experiencing many issues with Rebuy. Maria remained dedicated and had multiple calls with us (and our developers) in order to get everything functioning as it should. She's the only reason we remained on Rebuy during all the issues. We were very lucky to have her as our rep.

V Beauty Pure
United States
Almost 2 years using the app
Rebuy replied February 28, 2025

Wow, this is amazing to hear! Maria is truly a rockstar, and we’re so glad she could support you through the challenges and get everything running smoothly. We’ll make sure she gets the recognition she deserves—thanks for sticking with us! 🙌

April 17, 2025

The help I received from technical support was spot on when I had an issue after updating my theme. The Rebuy app has also increased sales in our shop.

Tactical Fly Fisher
United States
5 months using the app
Rebuy replied April 18, 2025

Thanks a lot for the kind words! 😊 So glad our support team could help you out and that Rebuy is making a difference with your sales. Give us a shout if you ever need anything!

Edited April 24, 2025

Rebuy has a lot of functions. They pitched and sold me on their service and "Launch" package and after spending all that money, we found out our skus were not compatible. It was a frustrating experience but their customer relations people reached out and offered a refund - which makes all the difference. We're going to try and see if we can rebuild our checkout cart so it's compatible with Rebuy in the future.

Saint Spritz
United States
10 months using the app
Rebuy replied April 18, 2025

We're really sorry to hear about your experience. It sounds like we missed the mark in getting everything set up smoothly for you, and that’s not what we want for our customers. We will be talking internally with the team to see what we can do to make things right, and we’ll be in touch directly via email. Thanks for your patience!