Reviews (788)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting cart sizes, order values, and revenue through personalized shopping experiences. It features AI-driven recommendations, promotional strategies, and options for upsells and bundles, all enhanced by dynamic rules and A/B testing. The integration with Shopify is seamless, and the customer support is noted for being responsive and proactive in providing customizations and strategic advice.
Refine
-
By rating
I rate this app 5-star.
For both functionality and knowledgeable support.
Working before with several apps, we always lack some features.
Rebuy offered us what we needed with various options for subscription products (we used both Recharge and Stay.ai)
The app works out of the box, if something is not working - support solves these issues promptly.
Best upsell/cross-sell app from who we worked with so far.
Thank you so much for your glowing review and the 5-star rating! 🌟 We're thrilled to hear that Rebuy meets your needs so well, especially with our flexible subscription options. It's great to know our support team is on the ball too. We're committed to remaining your top choice for upselling and cross-selling!
Rebuy is a powerful tool that has positively impacted our store, making it a valuable addition for any e-commerce business looking to enhance customer experience and drive sales.
Some Pros!
- Their success team, developers, and support are very easy to work with.
- Open to customization conversations. If the widgets don't look or act how you need, Rebuy is ready and willing to optimize their services to your needs.
- They offer A/B testing, which isn't offered by similar apps.
- Widget rules are highly customizable, allowing you to control what products are recommended to your customers.
Some Cons!
- Turnaround time for certain bug fixes can be long. The good news is if it's a big bug, their developers will implement a temporary fix while a permanent one is worked on.
- Pricing can be expensive for bigger stores if you're not looking to utilize most of their features.
- Rebuy has a ton of features, which is great for your store, but makes the learning curve a little steep. They have help docs, videos, and support to offset this.
Overall, Rebuy has been very accommodating to our business needs, and we're grateful to work with them. Special thanks to our Success Manager, Reza, for being a one-stop Rebuy encyclopedia! You've helped us make the best use of Rebuy's features and keep us accountable for yearly goals.
Thank you for the detailed review! We're delighted to hear how Rebuy has positively impacted your store and that Reza has been a great support. We appreciate your constructive feedback and are committed to addressing the turnaround times and making our features easier to learn. Thank you for being a valued partner! 🙌
Amazing app. Amazing support. The team at Rebuy goes above and beyond just answer questions, they truly want to help and will spend time finding answers for you. Countless times I've asked about functionality or formatting to only be met with a solution (and quickly). Our rep Alison is amazing and always checks in with new ideas to help boost sales. As far as the platform goes, it's easy to use, easy to set up, and IF you run into an issue they have you covered within 24 hours or less. Everyone at Rebuy not only is helpful, but knowledgable and that makes all the difference.
Thank you so much for this wonderful review! 🌟 We're thrilled to hear that you've had such a positive experience with our app and support team. Alison and everyone at Rebuy are dedicated to not just meeting, but exceeding your expectations. Your satisfaction is our top priority, and we look forward to continuing to support and inspire your success. Keep enjoying the platform, and never hesitate to reach out!
This is likely our first review of many... Our store has been using Rebuy for almost 6 months now and we have nothing but good things to say. Our AOV has greatly increased since this time last year, and we are continuously refining the app's features to improve our CVR. Whenever we have questions, their Support Team is quick to give us acceptable solutions. Today, in particular, Dashona was exceptionally helpful in troubleshooting a tricky issue for me. She was committed to finding a solution, and she was able to provide a fix within the same day as my initial request. We can't recommend Rebuy enough!
Thank you for taking the time to share such a fantastic review! Dashona exemplifies our commitment to prompt and effective support—glad she could assist with your issue so quickly. We appreciate your strong recommendation and look forward to many more months of successful collaboration! 🌟💪
Rebuy has empowered our small team to quickly implement website changes that would have otherwise demanded extensive development and project management efforts. They have truly streamlined the process of providing a personalize shopping experience. Rebuy’s features have made a huge impact in our efforts to increase AOV. The setup process was straightforward, and they provide documentation and support for implementing all of their different widgets. Ali has been an amazing resource, consistently offering support and insights as we refine and enhance our widgets. She’s always quick to respond to the manyyy questions I ask.
After seeing the significant impact of the platform, we chose to collaborate with Aaron and Jeff on the development of additional widgets! They are excellent communicators who offer recommendations and support throughout the entire process. They did an amazing job bringing our designs to life. Finding a user-friendly bundle experience that automatically adjusts to hide sold-out items/variants has been a long-time search, and Rebuy made it easy. I cannot recommend Rebuy enough! Their team has consistently exceeded my expectations; they go above and beyond.
We're over the moon to hear how Rebuy has empowered your team and streamlined your website's personalization! 🌟 Huge kudos to Ali, Aaron, and Jeff for being your rockstars in this journey. Your kind words are truly motivating for us. It's feedback like yours that fuels our commitment to not just meet, but exceed expectations. We're thrilled to be part of your success story and can't wait to keep pushing the boundaries together. Thank you for your trust and recommendation! 🚀
Working with Rebuy has completely up-leveled our business! Their team is super helpful and easy to work with -- shout out to Suki and Max. We just completed an expansion pack with them and are seeing incredible results already. For any ecommerce shop, this should be the #1 app your install.
We're over the moon to hear how much Rebuy has helped elevate your business! 🚀 Big thanks for the shoutout to Suki and Max; I’ll make sure they get your kudos. It's fantastic that the expansion pack is already showing great results. Thank you for recommending us as the go-to app for ecommerce shops—we're here to keep delivering that top-notch experience!
Unbelievable customer service! I was trying to fix something in my smart cart and didn't know how, so I left a question in the chat. Not only did they get back to me right away, they went in and made all of the necessary changes for me so I didn't have to do a thing. Love them. Love the features they offer. Very impressed!
Thank you for the fantastic feedback! 🌟 We're so glad our team could assist you promptly and efficiently. Your satisfaction with our features and service means the world to us!
Rebuy has been an incredible partner by helping us customize the consumer purchase journey and adding impactful revenue with every order. Our account manager Janet is amazing -- always willing to help us test a new feature/strategy and continue to strive for impact across our Rebuy widgets. Looking forward to testing all the future widget innovation they have to offer!
Thank you so much for sharing your fantastic experience with Rebuy and the special mention of Janet! She's truly a gem, and we're lucky to have her on our team, always ready to explore new strategies and features with you. Let's keep making waves together! 🚀
Working with Rebuy for six months now and very satisfied! The cart looks very clear and works well, especially with our shop where there are lots of products in the cart. Rebuy Widgets have also increased our AOV significantly. In addition, we would like to thank the support team (Dante and colleagues) for fully developing a 2nd shopping cart for our B2B shop without charging extra for it! Robin
Hi Robin,
Thank you so much for your glowing review! We're thrilled to hear that our cart and widgets have made such a positive impact on your shop. I'll be sure to pass along your thanks to Dante and the support team – they’ll be delighted to hear it. 😊
Great product, great team! We've seen consistent ROI and our MSM provides incredible support and insights and helps ensure that we're always optimizing and improving as Rebuy introduces updates and new features.
Thank you for your kind words! We're delighted that you're seeing consistent ROI and benefiting from our team's support and insights. We'll keep striving to help you optimize and improve with every update! 💪