Reviews (755)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for significantly boosting average order value and conversion rates through effective upselling, cross-selling, and personalized recommendations. They appreciate its AI-driven suggestions, bundle options, and easy A/B testing. The setup is user-friendly and integrates smoothly with Shopify, while the support team is noted for their responsive and expert assistance in optimizing app usage.

May 1, 2024

We have been using Rebuy for about 9 months and we love it. We had a rocky start with the dev team but Max was a superhero and really helped us get everything sorted.

The support is amazing, it's great to be able to double check a complex logic with Max when we really need to!

Kester Black New Zealand
New Zealand
About 1 year using the app
Rebuy replied May 3, 2024

Thank you for sticking with us through the rocky start and for your kind words about Max and our support team! It’s fantastic to hear that you’re loving your experience with Rebuy. We’re always here to help with any complexities you encounter. Looking forward to continuing to support your success! 🌟🛠️

December 5, 2023

We live in a world where there are quite literally a bajillion different apps to serve our needs as ecomm business owners. For any problem you have, or any value add you want to provide, there are at least 10 apps for your problem. Having the tech work is the baseline for a successful experience, and ReBuy's tech is great, or at least seems so to a dummy like me. Working with an app or service provider that still understands the singular core principle of a successful partnership - treating your customer's like they matter and with the understanding that they're the reason you have a business - is as rare as a white rhino these days. That's where ReBuy excels. To that point I don't even know if it's their entire company, but we work with a guy named Max as our customer success manager, and this dude just fkn gets it. Max was there every step of the way during on-boarding, but the VIP treatment didn't end there, including during post-implementation, and BFCM, where he was on it continuing to be a resource, responding at any hour just to be sure his clients were ok during the most chaotic month of the year. I'm sure other apps can do what ReBuy does and if I had to guess some could do it cheaper but in today's day and age, having a team behind you, in your own time zone, that speaks your language, and understands your challenges deeply is quite literally priceless. Thank you Rebuy and Thank You Max.

PrettyBoy
United States
10 months using the app
Rebuy replied December 8, 2023

WOW, just WOW! Your words hit us right in the feels. 🌟 We totally get the app jungle out there, and we're thrilled you found your sweet spot with Rebuy. Your shoutout to Max is pure gold. 🏆 We're lucky to have him on our team, and your feedback is a testament to his dedication. Thanks a bajillion for your trust and for recognizing the heart behind our tech. We're here for you, always.

January 29, 2024

This app is amazing, but also the team behind it always goes above and beyond to make everything run smoothly. We have requested so many edits on our widgets, and they have gladly made them all. Definitely would recommend it to increase the AOV with all the different widgets. Tip: get the package that includes customization! amazing!

bakerly
United States
Over 2 years using the app
Rebuy replied February 2, 2024

We're over the moon to hear about your amazing experience with our app and team! 🌟 Your feedback on our willingness to accommodate edits is much appreciated. Thank you for recommending us and the tip about the customization package. We're here to ensure your AOV skyrockets! 🚀

February 14, 2024

Such a powerful app, and relatively easy to install and configure. While they do have great documentation for how to install yourself, their merchant success team goes above and beyond. Special thanks to Rich and the Rebuy development team for doing the heavy lifting on what I couldn't do myself! The support really is unmatched, I am removing other upsell apps on my stores because Rebuy does it all and they help you every step of the way!

NatureWise
United States
Over 2 years using the app
Rebuy replied February 16, 2024

Thank you so much for your glowing review! We're thrilled to hear that you found our app powerful and user-friendly. A huge shoutout to Rich and our dev team for making your experience smooth and supportive. 🌟 We're here to ensure you get the most out of Rebuy, and we're excited to continue being your go-to for all things upsell! Keep thriving with us! 🚀

January 2, 2024

I can't say enough about the app and how many functions it has. Over time, we continue to add more features to our site and see the revenue Rebuy is generating. I recently had an issue that I couldn't figure out for custom placement of a widget I created, and in 5 minutes of opening the chat, Tom placed it for me with no problem. I highly recommend Rebuy for anyone looking to add conversions, upsells and customization to their Shopify store.

Croix Valley Foods
United States
11 months using the app
Rebuy replied January 5, 2024

Hey! We're thrilled to hear your excitement about our app and its powerful features! 🚀 It's fantastic to know that Rebuy is boosting your site's revenue. 📈 Big shout-out to Tom for the lightning-fast widget placement – we're here to make your customization journey a breeze! 🛠️ Thanks a bunch for recommending us, and here's to more success on your Shopify store! 🙌😊

April 11, 2024

Our team has learnt a lot from the Rebuy team, Max Trummer has been amazing, explaining everything very carefully and we have increased our sales!
Not only that, we are guaranteeing that our customer's experience is perfect from the moment they open our website until the very end at the check-out thanks to the app!

Mauviel1830
United States
8 months using the app
Rebuy replied April 19, 2024

That's fantastic to hear! 🚀 We're so glad Max has been able to help you enhance your team's skills and boost your sales. It's great that our app is also improving your customers' experience from start to finish. We look forward to continuing to support your success!

April 17, 2024

It's the team that truly makes them stand out. Suki, our launch manager has been a champion for us. Thanks for the education on the platform and helping us get the most out of Rebuy! We have already begun to see positive results.

Opus Art Supplies
Canada
8 months using the app
Rebuy replied April 19, 2024

We're thrilled to hear about your positive experience and the standout support from Suki! 🌟 Thank you for acknowledging the hard work and dedication of our team. It's fantastic that you're already seeing great results from using Rebuy. We look forward to continuing to support your success and help you maximize all the benefits our platform has to offer!

March 26, 2024

Big thumbs up and 5 stars to Rebuy! It has truly boosted our sales. At the start, I was skeptical about the return on investment, but the outcomes have undeniably demonstrated its worth, and now I'm fully convinced. I really want to thank Max Trummer for making everything so clear and easy to understand, always being there to answer my questions. His suggestions for growing sales have been outstanding. His advice and follow-through are outstanding. If I were in charge, I'd reward him with a paid vacation to Hawaii – he's that impressive!

DIY Craft Warehouse
United States
11 months using the app
Rebuy replied March 29, 2024

Wow, your review has truly made our day! 🌟 Big thanks for the thumbs up and the 5 stars. It's fantastic to hear how Rebuy has made a significant difference for your sales. And what can we say about Max? Your praise speaks volumes, and we'll make sure he gets the recognition he deserves (Hawaii sounds like a great idea 😉). We're so grateful for your trust in us and thrilled to have you fully on board. Here's to even more success together! 🚀

December 29, 2023

I recently had the pleasure of working with Tom from Rebuy, and I must say, it was an exceptional experience. Despite encountering a tricky issue on their website, Tom's dedication and persistence were outstanding. He patiently worked through the problem, demonstrating not only his expertise but also a genuine commitment to customer satisfaction. His perseverance paid off as he ingeniously resolved the issue. It's rare to come across such dedicated support. Tom's excellent service and problem-solving skills are commendable. I wholeheartedly recommend Rebuy for their top-notch customer support. 10/10 for an excellent job well done!!

SKINN
United States
Over 1 year using the app
Rebuy replied January 5, 2024

Hey there! 🌟 We're thrilled to hear about your exceptional experience with Tom at Rebuy! 🚀 Our team takes pride in dedication, and we're stoked to know Tom's perseverance and expertise shone through to resolve the tricky issue. Thanks a bunch for the shout-out and recommending us – we appreciate your support! 🙌😊

April 2, 2024

Rebuy widgets have had an impact on our ability to personalize product recommendations to customers. They have so many great widgets to use in a store. The flyout cart and upgrade to subscription feature are a game changer. Our dedicated CSM, Monica, is awesome. She is an extension of our team helping us optimize our stores and alerting us to new features that might be worth testing out. Looking to increase AOV, try Rebuy. There are lots of options that will work for any business.

Unjury
United States
7 months using the app
Rebuy replied April 5, 2024

We're thrilled to hear about the positive impact Rebuy widgets have made on your personalization efforts! 🚀 Monica and the rest of our team are delighted to be considered an extension of your team, always here to support and guide you towards new opportunities. Thank you for recommending Rebuy to others. Your success inspires us to keep innovating! 💡🛍️