Reviews (711)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting average order value and sales through effective upselling, cross-selling, and personalization. They appreciate its smart cart features, ease of widget customization, and seamless Shopify integration. Despite a learning curve, the setup is user-friendly and intuitive. The customer support is particularly praised for being responsive and knowledgeable, offering personalized assistance to optimize app usage. The app's customization capabilities allow for tailoring to specific merchant needs and it integrates well with other platforms. Merchants also benefit from proactive customer success management and comprehensive resources, enhancing both sales and customer experiences.
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An extremely valuable app. We are still under utilizing it realistically but it is still earnings its weight in gold. Shout out to Ian from Rebuy on stellar support during our launch and after. The whole team behind Rebuy is quite excellent and support is stellar.
Thank you so much for taking the time to share your review and positive experience with Rebuy! We are grateful to play a small part in helping to make your online store a huge success. Thank you! 🙏
I am writing this review to express my gratitude and satisfaction with the exceptional support and dedication your team has demonstrated in resolving the issues we encountered. While we initially faced some challenges, I am delighted to report that the majority of these issues have now been successfully resolved.
What sets Rebuy apart is the personalized attention and commitment that was extended to me by your team. After expressing my concerns, I was contacted personally by a member of your team who took the time to understand our specific needs and the problems we were facing. This level of engagement and communication significantly reassured us that our concerns were being taken seriously.
Since then, your team has worked closely with ours to address and rectify the issues we encountered. The collaborative approach and open lines of communication have allowed for efficient troubleshooting and effective resolution of the problems. I am impressed by the dedication and expertise displayed by your developers and the entire support team.
Furthermore, the proactive measures taken by Rebuy to ensure that these issues do not recur have been commendable. It is evident that you value customer feedback and are genuinely committed to improving your services. This commitment is reflected in the proactive steps your team has taken to work closely with us, ensuring that any remaining issues are resolved promptly.
In conclusion, I am pleased to say that Rebuy has proven its commitment to customer satisfaction through its exceptional support and issue resolution. Your team's efforts in addressing our concerns have exceeded our expectations, and we are confident in continuing our partnership with Rebuy. I wholeheartedly recommend Rebuy to other Shopify store owners who are seeking a reliable and responsive app partner.
Thank you once again for your outstanding support.
We apologize for the issues you have experienced with the Flickity glitch that has impacted your cart. We understand your frustration with the lack of perceived movement with the issue.
We take your feedback seriously and we want you to know that we are working diligently to rectify the situation. Our team is committed to providing you with the best possible service and support for our application.
We appreciate your business and we want to make it right. One of our executive leadership team members and lead developers will be in touch to discuss the situation further and to work with you on next steps.
Thank you for taking the time to share your feedback with us. We look forward to resolving the issue and providing you with the best possible service.
Amazing team and support. Thank you. I'd recommend this app to anyone who needs upsells based on the specific triggers.
Hello, we appreciate your comment. The "Buy more, save more" feature has consistently been an exclusive offering for Shopify Plus, primarily because it requires access to scripts to ensure accurate discount implementation. We will personally contact you to have a more in-depth conversation and explore potential solutions for this matter.
Such a great app. Easy to install and makes us a ton of money. We can build out custom funnels and upsell specific products that are usually never popular. 5 stars for sure.
Yeah buddy! Thanks for the positive feedback! Means a lot! Stoked to get the chance to work with you guys! Super cool product. Excited to see you guys continue to blow up. More power to you. Keep it up! Cheers! 🤙
Great Support. We had an issue with the billing chart and they fixit in no time. Thank you very much!
Thank you for your review! Also, thank you for reaching out to us so we could be aware of and fix the issue. Customer satisfaction is #1 for us. We appreciate your business! Again, thank you! 🙌
The Rebuy team is the best, they have great documentation and when I'm lost they support right away. Specially Max, he has saved too many times ;)
Thanks a bunch for the love! 🙌 We're thrilled you find our documentation handy and that Max has been your superhero. 🦸♂️💻 We're always here to guide you through, so don't hesitate to reach out whenever you need a hand.
This app has a lot to offer in terms of functionality, I had a few problems starting up but the team have been helpful and tried their best to help.
Hi!
Thanks so much for the updated review. We are so happy that we were able to get things working! We look forward to a long successful partnership with the sleep-no-more brand.
It's a good app but kind of hard to get into it and the only help is articles at most but if the articles don't solve your problem then you have a problem customer support is okay they need a little bit long for answering and mostly just send another article instead of really helping. But as I said, overall it's a good app after understanding it more. UPDATE: They reached out to me and explained why they answered so slowly and helped me to solve all my problems fast and competent, the app is still a little complicated at the beginning but with them helping everything goes well!
Hi!
Thank you for your review. We're truly sorry to hear that you have had some difficulties with the application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.
If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!
Great app. Support is super helpful. Highly recommend for all stores interested in increasing sales.
Rebuy is top notch! Support is fantastic, program and logic are great. We finally have a high performing upsell tool
Extra special thanks to Reza, Tamanna and Nathan!
Thank you for your kind words! We're thrilled that Rebuy is delivering excellent results for you, and our team is dedicated to providing outstanding support for your high-performing upsell needs. Don't hesitate to reach out if you need anything!