Reviews (725)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and sales through effective upselling and cross-selling features like smart carts and personalized recommendations. They appreciate the user-friendly interface, easy setup, and robust customization options that integrate well with other platforms. The customer support is frequently praised for being responsive and knowledgeable, offering quick issue resolution, strategic advice, and custom solutions. Dedicated account managers provide additional value with feature optimizations and strategic planning. Comprehensive documentation and video tutorials are also available, helping to enhance customer shopping experiences and increase conversion rates.

December 12, 2021

I use this app, it good at first... but...................unitl I added widget in prodcut page, and it slow down my product page, and this cause people can not press add to cart until 5-10sec later...... this is really suck!! I had pay a lot of ads, and I just wonder why the conversion rate is low.... and until I find out that... it already cost me 100+ for ads... luck I find out early...................if you do not want the app slow down your product page, be careful!!!!!!!!!!!!! bad!

J&S DAILY SUPPLIES INC
United States
About 10 hours using the app
Rebuy replied December 13, 2021

Very sorry to hear this! We are here to help! Not sure exactly what is happening here but we are here to support our merchants 100%! Can you please email us at support at rebuyengine.com (or me directly at john.erck at rebuyengine.com) so we can jump on a one-on-one screenshare to help troubleshoot and setup your account? Rebuy runs on Google Cloud Platform, GKE Autopilot, BigTable, Fastly, CloudFlare, and more to provide sub 50ms response times. We can for sure help out and provide a very fast perfectly setup implementation for you! Again, your experience seems very unique. Please reach out to me directly at john.erck at rebuyengine.com and I'd be happy to help out and do whatever it takes to fix this.

Can you share what you had setup on your product page?

December 22, 2021

What a waste of my time honestly! I was so surprise an app can actually inject code during the checkout process, of course, this one can't because that is only possible if you are at the SHOPIFY PLUS PLAN. Please make it clear from the very beginning, don't waste people's time! TJIS APP WILL ONLY WORK IF YOU HAVE SHOPIFY PLUS

Preferred Fragrance Store
United States
About 2 hours using the app
Rebuy replied December 22, 2021

Please don't 1 star review us for this SHOPIFY limitation! There is only one feature in our app that is exclusive to Shopify Plus -- and that's recommendations in-checkout! We cannot control this! Furthermore -- Shopify is FIXING this soon! Checkout Apps (Rebuy will be one) will be live by end of Q1 is the current estimated timing! Let us work hard for you and we'll get your site dialed with Rebuy Smart Cart recommendations and more! Please email support@rebuyengine.com and let's get this 1 star frustrating experience turned into a 5 star money making success! Let's go! Please feel free to email me at john.erck@rebuyengine.com too! We've got you!

August 23, 2019

Just getting started. I'm happy with the app so far. Added upsells to my shopping cart and the developer answered my question almost immediately.

Arrabellia
United States
About 1 hour using the app
Rebuy replied August 23, 2019

Great! Thanks for installing. Contact us if you have any further questions or need help getting anything else setup. Thanks!

Edited August 15, 2019

Easy to setup and responsive customer support. I used the app to add Also Bought recommendations to my product pages. Would be great if the app could exclude results for items that are out of stock. Other than that great app.

Store Concepts
United States
31 minutes using the app
Rebuy replied August 21, 2019

We appreciate your feedback! Thank you! We've relayed this feedback through our product development team and are working hard to upgrade the recommended products algorithm to exclude OOS products from the results. Thank you for your feedback and 5 star review. This helps so much. Thank you!

March 9, 2023

Adding the Rebuy Personalization Engine has been a great experience so far.

Rich M. has done an phenomenal job onboarding us and ensuring we are maximizing our data source opportunities to put the right products in front of customers are the right time.

We're only a few weeks in and Rebuy has boosted our AOV by 26%.

We look forward to even better results as we enter our higher velocity sales seasons.

ThermoFlask
United States
1 minute using the app
Rebuy replied March 9, 2023

We just wanted to drop a quick note and express our gratitude for your review for Rebuy. Your feedback is highly valued, and we are pumped to learn that you had a positive experience with our company. We are thrilled that Rich and Rebuy have been able to assist you in achieving a significant increase in your sales in a short period of time. If you require any further assistance, please do not hesitate to contact us 👋

September 3, 2019

Very good marketing app and customer service is A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Guitars On Main
United States
20 minutes using the app
Rebuy replied September 3, 2019

Thank you for the positive review! Makes a huge difference for us. We enjoyed working with you on your account. And, for what it's worth, we also value music at Rebuy, and, many of us here are musicians. So again, thank you and we had fun working with you. We wish you the utmost of success online at https://guitarsonmain.com and in person in Mount Joy, Pennsylvania. Rock on. All the best. - Rebuy Team 🎸🎶

September 16, 2024

Tangible Science
United States
Over 1 year using the app
Rebuy replied September 19, 2024

Thank you for the 5 stars! 🌟 We're thrilled you're loving Rebuy and appreciate your support! Let us know if you ever need anything—we're here to help! 🙌

July 10, 2024

EZ Melts
United States
8 months using the app
Rebuy replied July 12, 2024

Thank you for the 5-star review! 🌟 We're delighted to hear that Rebuy is exceeding your expectations. We're here to ensure your continued success with our platform!

August 1, 2024

LIMINAL LIFE
United States
1 day using the app
Rebuy replied August 23, 2024

Thank you for the 5 stars! ⭐ We’re so glad you’re enjoying Rebuy—here’s to more success ahead! 🚀

March 14, 2024

ALOHA
United States
Over 2 years using the app
Rebuy replied March 22, 2024

Thank you for the 5-star rating! 🌟 We're over the moon to see you had a stellar experience. Your support means the world to us, and we're here to keep that excellence going!