Reviews (5,453)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effectiveness in growing SMS and email lists, which boosts sales and ROI. It is particularly valued for its ability to recover abandoned carts, enhancing revenue through personalized campaigns and automations. Features like pop-ups, email capture at checkout, and tailored messaging through conditional splits are noted for increasing customer engagement. The intuitive interface and responsive customer support are also major positives, alongside a ...

December 3, 2024

BEWARE, WE LOST MONEY WITH RECART - READ THIS BEFORE YOU SIGN AN AGREEMENT.

$10,000+ lost in revenue with Recart due to platform bugs.

My experience with Recart has been disappointing due to their platform filled with many bugs, declining performance, lack of promised support, strategy, billing discrepancies, and failure to execute agreed-upon tasks.

The app and the service has not only failed ...

FIERCEPULSE
United States
Over 2 years using the app
October 16, 2024

We moved over to Recart almost a year ago and took our barely skating by SMS program to a whole new level. The support they provide is fantastic and their constant testing and iterations on the pop up has driven opt-ins as high as 13%. Our list size has grown by leaps and bounds and every campaign is a money maker. I recommend them to everyone who will listen! Fantastic app, fantastic service, ...

KURU Footwear
United States
About 1 year using the app
October 17, 2024

Using Recart has been a huge advantage for our company! So glad we chose to switch over to this app.

BURLEBO
United States
7 months using the app
Edited October 11, 2024

Terrible customer service. Soma, the CEO, has no better customer skills. If I could have left zero stars, I would have.

UPDATE TO THE CEO'S RESPONSE:

Yes, while I do agree that there were billing issues and appreciate the fact that Recart was working with us and we had entered an agreement with you.
What can't be dismissed is the Alice Pai, your head of client success, is and was extremely rude ...

Hill Country Kids Clothing
United States
Over 1 year using the app
Recart replied September 30, 2024

Hi Ian,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. After thoroughly reviewing the situation, I’d like ...

October 1, 2017

Amazing tool! Love that it also has Facebook remarketing!

Rad Roller Au
Australia
Over 7 years using the app
November 6, 2017

It's pretty good. Does what it says.

Bondic Not A Glue
Canada
About 7 years using the app
September 19, 2017

I am really excited to learn everything about this app, love that it keep track of extra sales!

Kole Jax Designs
United States
About 6 years using the app
September 19, 2017

Very good app very easily beautiful design thanks you so much !

Letempledesmamans
France
Almost 6 years using the app
March 1, 2018

Really amazing app. Fully featured. Definitely helped increase sales. Get it!

Ando Living
Canada
Almost 6 years using the app
Edited December 21, 2018

Great app and great support! Installs very easily and functions well. Many thanks from the team at Paysocialmedia.com

Pay Social Media
United States
Over 5 years using the app