Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales and ROI through automation and performance-based pricing. Its unique features such as conditional splits, real-time email capture, and insights into customer preferences are valued. Despite a simple email editor, it effectively retargets and follows up on abandoned carts. The customer support is highly praised for resolving issues and providing strategic advice, making it a useful tool for enhancing marketing strategies and sales conversion.

June 23, 2020

You guys literally charged my credit card without my approval, so I would like my money back.

Kingsden Home
Canada
About 18 hours using the app
Recart replied June 25, 2020

Hello! Thanks for your feedback, we appreciate it. :)

I'm so sorry that you had a negative experience with Recart, we'd like to sort this out. We've reached out to you via email yesterday so we can figure out what happened exactly. It would be awesome if you could get back to us there.

Thanks for your cooperation,
Recart

Edited March 30, 2018

I'm very disappointed. The only reason i paid for this app is to be able to use Messenger features! And it's not even working. So basically i got charged $29 for something i can't use.
I've even deleted the App right away and still i got charged. What a shame!

Ijewelry Shop
Morocco
About 18 hours using the app
Recart replied March 21, 2019

Thank you for your feedback, we appreciate it! :)

I just checked your conversation with our support team and the issue back then was caused by the changes Facebook made to the Messenger platform, however we managed to solve the issue back then, as we discussed it in our previous conversation,

Also in compensation we managed to add app credit to you and
provided additional 30 days of trial to your account.

In case you'd like to give Recart another try, feel free to reach out to us and we'll help you set up your account to get the best out of our app. :)

August 16, 2018

ABSOLUTE GAME CHANGER!!!! i can recover all sorts of abandoned carts that didn't add in phone numbers and emails. Lots of $$$$ in purchases saved!

Leropal
United States
33 minutes using the app
May 15, 2018

great! love this app. Helps recover and build customer relationships

The Accessory Outfitters
United States
33 minutes using the app
February 22, 2018

So far so good! Does exactly what I needed.

Your Beanies
Australia
32 minutes using the app
January 3, 2018

Loving this app, it makes sense to have send to messenger when everybody and their dog is on facebook

Zarabyangie
United States
31 minutes using the app
March 23, 2018

What a brilliant app! Great for building a bigger customer base!

Two Shades
United Kingdom
31 minutes using the app
June 11, 2018

Thanks for the app though i don't like the idea of having to wright a review compulsorily before we can enjoy the app

Xclassgh
Ghana
About 15 hours using the app
Edited November 14, 2018

My experience for this apps is this apps very work good for messenger conversation and abandon checkout..

Winter Stuff
Malaysia
About 9 hours using the app
December 15, 2017

Doesn't work correctly. You will never know if your customer received abandoned email or this is the supplier automatic generated the email which you will be charged! .Avoid if you value your customers. Read others 1-star review.

Diagnose Software
Ireland
About 10 hours using the app
Recart replied March 29, 2019

Thank you for your feedback, we appreciate it!

Being clear about which carts have been converted by Recart is our top priority, which is why we have an ‘all abandoned carts page’ listing each and every recovered cart including the recovery link the customer used.

If in the future you’re unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We’d be happy to provide you with additional data of the purchase to confirm the conversion’s authenticity. :)