Reviews (118)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing the shopping experience and increasing sales, particularly praising the "frequently bought together" and manual recommendation features. It offers customizable, easy-to-integrate widgets that align with store themes. The app is noted for its reliability, exceptional customer support, and user-friendly interface, which significantly improve conversion rates and customer engagement.
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Excellent customer service!!
Helpful, fast to respond and very communicative.
I suggest this application.
The support is not great. They were rather rude. The app is very elementary and did not give me the results I needed. I was hoping it would use AI to recommend products based on images or product data, ie, recommend something similar in looks or description. But it relies on other data such as click thru and add to cart, which for me is not useful.
Hi There,
I understand that you are not happy that the recommendations that were showing up on your store. I have been in conversation with you over the last 2 days hence have complete details of the issues.
We always try to provide the best support to all our merchants. In your case, all your queries were answered within a few hours(less than 9 hours. Which is on the higher side due to the nature of your query). I understand that you had higher expectations but we have to support thousands of customers and have to look at the queries based on the urgency.
You had queries regarding the quality of recommendations on a store that has minimal data. Looking at the underlying algorithm takes time and hence the response time was in hours rather seconds.
I see that you found our support rude. I apologize for that. But conveying the tone is very difficult over chat. This is the very first time someone has found us rude. I can assure you that this was never the intention.
As you have mentioned in this review, you had a different expectation from the application and wanted to do image processing to find the right recommendation. But you NEVER conveyed that you wanted it to be based on images. We use over 100 signals to find recommendations. As mentioned in the chat, we had asked specific questions regarding recommendations so that we can work on those. But we never received a reply for the same.
You uninstalled the application and gave us 1 star without even answering our questions(which could have helped to improve recommendations). This hurts us as well as yourself because our application DOES SUPPORT recommendations based on PRODUCT DATA & IMAGES and sadly you are not taking advantage of this. This definitely makes us sad.
To sum it up, I wish that you had replied to our queries and had given us a chance to work on it. It would have been hugely beneficial for your store.
We are always available to help merchants. Please do write to us if you have any further queries.
Regards
Very good App for cross selling and the support is amazing. Very nice people at the support. Download the app for your shop.
I've tested out several similar apps before coming across Personalized Recommendations and I can assure you that it is THE BEST app regarding personalized recommended products out there. The app is super flexible with so many features! I've also received awesome support from Harshul. He was keen on ensuring that all my widget styling was in place. You're seriously missing out if you're not using this app.
great app, great customer service. Thanks team! Looking forward to seeing how effective this app is for my stores conversions and order value.
Muy buena aplicación, las recomendaciones son muy exactas. El soporte te ayuda muy bien a solucionar cualquier inquietud. La recomiendo!
Schneller Support! Das Team ist super! Die KI arbeitet auch sehr gut! Wirklich unglaublich starkes tool!! Viele Dank
They were efficient when I needed help from them. Layout and size was a problem for me to manage as the mobile version not able show what I want. However, they help me based on my vision upon my request and they have done it pretty well. Fantastic
Hi There
Thank you for your kind feedback. We aim to provide quick and effective support to our users. Looking forward to helping your store grow in sales with our app :)
- LoopClub Team
Harshul was very helpful and friendly. Upon receiving my feedback, he promptly replied to my question and guided me step by step to customise the app! Really appreciate this and would definitely recommend this app!
this app did exactly what i wanted compared to other apps. The support team was EXTREMELY fast to help assist me in customizing for that the widget best matches my website. HIGHLY recommend this app.