Reviews (300)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its strong customer support and technical help, including coding and installation. It boosts revenue through effective membership fee management and integrates well with Shopify and Stripe. Despite some initial setup difficulties, it's user-friendly with a clean interface and offers good customization options, providing excellent value for managing memberships and subscriptions efficiently.

July 8, 2016

10+ support and the app is working great !

Ulissessworld
United Kingdom
Over 1 year using the app
Edited November 26, 2018

This app has helped take my store up to the next level!

Bold have an option to set to up for you and this was done within 48 hours, I did have a couple of niggles at the beginning but Eric sorted those out for me. He explained what I needed to do clearly an sent some screenshots to help make sure I got the code in the right place to ensure everything was working.

All the customers that have signed up have had a smooth and easy experience.

Primrose Kitten
United Kingdom
Over 1 year using the app
February 4, 2018

Fast and responsive. Awesome Customer Service.

Marco60614
United States
Over 1 year using the app
Edited October 20, 2018

Fantastic customer support from Guri, Scott S and the whole team! The app is very comprehensive and has tools in place to deal with all aspects of running a membership site. Support is brilliant!

Will Sherwood Coaching
United Kingdom
Over 1 year using the app
April 25, 2020

The app is really useful and their customer service is really great. Will solve your problem immediately.

Mytheast
Hong Kong SAR
Over 1 year using the app
November 29, 2018

Nothing more to say than AWESOME. The app is great and the support is very fast and cool (Cody was really cool and helpful. He even speaks French ahah).

I truly recommend this app!

Big Will
France
Over 1 year using the app
Edited January 24, 2023

They have excellent customer service. Every time I've entered a chat looking for assistance with getting code set up, they have been very informative and assure it gets taken care of.

Next Jump Outfitters
United States
Over 1 year using the app
BOLD replied January 25, 2023

Thanks for your kind review. We're so glad to hear of the great experience you've had with our support team. We are always happy to help our merchants when facing any roadblocks. Thanks for choosing Bold!

May 22, 2017

Hi,

I am a very cautious person where I always need to know as much as I can prior to loading any apps. This one was no different so during 2016 and into 2017 I communicated with their support. I have to admit they were quick to respond, professional and honest (no exaggerations) as to the features of their program.

In the beginning of May 2017 I knew this would be perfect for my company so I downloaded and had Bold insert all the required code. It took about a week for them to schedule this into their workflow and the changes they made were seamless without any problems to my existing environment.

It took me a 2-3 days to get a feel of how everything works and to test the financial side of the process. I am extremely pleased with the tight integration with Shopify & Stripe and my Members have not had any problems purchasing memberships.

This is a fantastic application and would recommend it to anyone looking for a a Membership/Subscription tool.

Don Smeth
KutiSkin Corporation (https://www.kutiskin.com)

Kutiskin
Canada
Over 1 year using the app
May 26, 2020

Could not have asked for better service. Carter from Customer Support immediately helped me upon request, figured out the issue I was having, and gave me the solution. I highly recommend.

MenuAffair
United States
Over 1 year using the app
May 23, 2020

Great service and support from Bold. Well done as usual. I had some issues getting it all set up, but Bold support Samantha helped me quickly and professionally.

Cost Club
United States
About 1 year using the app