BOLD Memberships & Loyalty

BOLD Memberships & Loyalty

Reviews (81)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
    54
  • 14% of ratings are 4 stars
    11
  • 2% of ratings are 3 stars
    2
  • 2% of ratings are 2 stars
    2
  • 15% of ratings are 1 stars
    12
What merchants think

Feedback submitted

Merchants highly praise this app for its ability to manage VIP memberships, restrict access, and handle recurring payments effectively. They appreciate the responsive customer support, which assists with technical issues and app integration, including setups with Shopify and Stripe. The user-friendly interface facilitates easy management of membership settings, and the pricing is considered reasonable for the value it adds through enhanced customer engagement and efficient program management.

Edited April 23, 2019

It works, but only on the most basic levels. So many things you can't change. Customization is basically non existent. If you want a little bit of modification off the extremely basic package, then you should use some other app. Here is just one example. We would like to have the name of our new customer in our confirmation email sent to us- the merchant, when someone signs up for a membership. The confirmation email reads- "Good news, someone subscribed. Feeling the love, a new member just signed up." Instead of being cute, we would prefer the email provide information. But that is just a small thing. Dates, discounts, other changes are non existent. So if super basic works for you, then this app is probably ok, but if you want it to really work for your business, try something else.

TAD COFFIN TECH
United States
10 months using the app
BOLD replied April 25, 2019

Hi there - thanks for your feedback, it's much appreciated!

We'd love to discuss this a little further if you're open to it! We're always looking to improve our apps, and make sure they work for our users as best they can.

I see that you currently have a ticket open, so if possible please let us know if there's a best way for us to reach out to you, and we'll be more than happy to do all that we can to help! Thanks again.

Edited May 25, 2018

I submit a currency problem to Bold team, and i did not receive any reply by them. It's been a week and start charging me. If the team can not solve the currency problem, BOLD should tell me asap instead of endless waiting and hard to find the live chat.

i give the team 2 star

Refinstitute
Taiwan
26 days using the app