Bold Memberships , 296 reviews

Overall rating
Counts per rating level
  • 76% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create a customizable membership model, effectively manage memberships, and integrate smoothly with Shopify, Stripe, and PayPal. Many find it user-friendly and easy to set up, leading to increased revenue and simplified operations. The customer service team is frequently praised for their exceptional support. The app has proven successful in various business models, including VIP programs and digital magazines, enhancing customer retention and sales.

Edited September 15, 2017

After working out some bugs and kinks with the app conflicting with my theme, everything seems to be working great now. I have been in contact with Chris and he was able to get everything done that we asked. He was quick and responsive to emails and went above and beyond. Would definitely recommend this app for your store!

*edit - As we try to do more with this app, we are finding more and more bugs and running into more issues. Support is good at telling me "the devs are aware and are working on this issue" but doesn't go much further than that.

Ultimate Tattoo Supply
United States
About 3 years using the app
January 6, 2017

Overall good, I just wish you had the option to charge a one registration fee for memberships. Seems like a given but I was told I would have to pay the custom developer for such a thing.

United States
About 1 year using the app
April 13, 2016

Marty did a great job, he installed the liquid code within minutes of me requesting it.

Unfortunately, the app is not what I was looking for. It is missing some key features like being able to define a few options for the different types of memberships or the ability to charge a one-time set-up fee for a membership. Too bad...

United States
11 months using the app
February 27, 2023

App was very easy to set up and very user friendly but it was missing a few of key features I needed. There are no options to offer discount codes or discounted memberships. Also, there is no 6 month membership option... you choose from weekly, monthly, 3 month and yearly. But if you do not need any of those features, this app is great.

Happy Doodles Designs
United States
5 months using the app
BOLD replied February 28, 2023

Thank you for your valuable feedback. We will certainly take this back to our developer team! While membership prices cannot be discounted so to speak, you can change the price of the memberships at any time or offer a free trial. Also, we do have another app called Custom Pricing which works beautifully with Memberships. This integration allows you to offer many different levels of product discounts for your members. You can check out our Help Center, or speak with our team for more information. I hope this helps!

May 4, 2021

I noticed some styling bugs and decided to reach out to Bold via live chat. Never do that. You’ll get a bot to tell you to hold on. You’ll wait forever and the bot will return and ask you to hold on again. After the bot I decided email bold. They then sent me the same instructions I used to install and build out the app. I’m yet to reach anyone willing to address my problem and will most likely have to hire a freelancer to work on these bugs for me, which seems unfair considering I’m being charged for a service that wouldn’t work otherwise.

United States
About 2 months using the app
BOLD replied May 11, 2021

Thank you for your feedback. We are so sorry that you experienced that with our live chat. We want to make it so, our support team is easily contacted and that your problems are looked at. Our app experts will be sure to resolve these issues for you promptly!

September 22, 2016

Great customer service from Corey - very fast responses. This app would be great for the basic membership type service, however we needed something more robust and customizable.

It was lacking key features that we needed like the ability to customize the membership start and end dates, customize on an individual member level what they can see or can't see, no way to delay the capture of payment, and not enough design control.

After some quick research I found that Stripe and Paypal do support "authorization & capture" so it might be possible to do at a gateway level, but not at the app level.

Outfitter Protection Services
United States
About 22 hours using the app