Reviews (91)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its customer service, responsiveness, and effective issue resolution. It excels in managing membership fees and integrates seamlessly with payment solutions like Stripe, including efficient refund handling. The app supports VIP or recurring membership models, boosting revenue and allowing content exclusivity by hiding or showing pages to specific members. Installation is straightforward, with robust support for initial coding setup.
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Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of
Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have checked in with our support team and can confirm our team is actively working with you to find a solution that works for your store’s needs. We thank you so much for all of your patience.
Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.
We are so sorry to hear about your experience with our automated system. We will certainly review our process and work to do better! Thank you for your feedback!
Priyanka was a huge help with clarifying some styling conflicts. Best tech support from a Shopify App Ive ever had.
So easy to work with! This is our third product with BOLD. Love them. Thanks Jade for your help getting us up and started so quickly with the latest addition.
Hello there! We love hearing that you're enjoying multiple of our apps, thanks so much for the love!
Jade is awesome at what he does - we're glad to hear he was able to get the app installed and help you getting set up! Please let us know if we can help you with anything else. :-)
I've had some real problems getting the welcome emails to go out to new members but have just spoken to Pratiba on chat and she was so helpful! If they can get this sorted I would highly recommend the app.
Expectations not met. After being passed around like a trash that not one person wants to deal with we have got no further with this company. It has been over 10 days and we haven't had any progress. Dealing with a new person on every email we reply to is just ridiculous. This company should not have so many apps but just focus on doing one thing well. All it would take would be one person just to spend some time with us so we can resolve our issues. Little faith in working together long term.
If you have Bold Membership do the install be VERY CAUTIOUS! I failed to create a backup prior to their install and deeply regret it. After the install the app did not function as advertised - no members only area was created and could not get any help as to where or how to create it. The install also created cascading effects on my theme causing the pricing to completely disappear off my site, other formatting issues occurred.
As far as support goes, expect anywhere from 24-48hrs for email response time. Every time I replied to an email a different staff person from the Bold team would respond so I'd end up having to explain again. Needless to say I worked with four people from the Bold Membership team and got nowhere. I worked with Pixel Union to help sort out the pricing issue and they responded and said Bold was overriding the pricing display and could not help.
My store had to be closed for over a week to try and hunt down the errors that the Bold Membership had caused.
Forget this application. After 6 days of struggle (I even had to uninstall MailChimp due to conflicts), and after receiving 22 emails from 6 different guys (Chris, Corey and Brendin did not even know what Alan, Mohammad and Bhumi were doing on the same ticket - unbelievable), I finally uninstalled the application.
Call center can not start a new membership. Not workable for us.
Carter was very helpful! He provided excellent support, guidance, and helped answer all my questions.