Reviews (2,651)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

Edited December 8, 2020

Works exactly as you would want it to and you can have literally thousands of visitors each moth before any charges are incurred - its been an invaluable tool for me and my business

DifferentGifts
United Kingdom
2 months using the app
Edited April 20, 2020

Tell us about your experience with Replay Live Session Recordings:

SERIOUSLY AMAZING. I love this app. I can't believe its free. Definitely recommended.

Nuevo Zone
United States
2 months using the app
September 8, 2020

I am using this app last two months and i must say it quite good. it will give good competition to orange app.

TheBuyBae
India
2 months using the app
September 23, 2021

We have used this app for about 2 weeks now, and really love how it works.
It has really helped us to look into our customers experience when browsing on our website as well as improve any glitches we may have had. Thank you great app!

Shaks Boutique
United Kingdom
2 months using the app
December 11, 2019

toooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooop

Reitsport Brunken
Germany
2 months using the app
June 13, 2020

so far so good. it tracks every click customers make as well as shows the screen and shows what customers see.

Spookee's
United States
2 months using the app
November 5, 2019

amazing service will continue to use very helpful , a little slow but very helpful ! thank you so much

jaymanshair
United States
2 months using the app
Edited March 25, 2021

This app is so beneficial to analyze customer's research on my website. It will help me know their interest and help me analyze abandoned carts better.

VIZORRE
United States
Over 3 years using the app
June 17, 2020

Looks great! I love the UI, and the app is completely free. I will be using this app on all my latest stores!

WearPetly
United States
2 months using the app
October 10, 2019

Works great and gives a perfect overview of where the drop off may be in your funnel. Best of all, it doesn't cost a cent.

Trend Viking
United States
2 months using the app