Reviews (2,651)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

September 22, 2019

in first instance, the app is very nice. it looks good. i can explore more out of this app so that more conversion can happen at my online store.

Nestingworld
India
2 months using the app
March 6, 2020

Wow this will help me a lot to know where i can improve my store so client dont get confused or distracted. Nice app!

Blessed Socks
Mexico
2 months using the app
April 30, 2019

This application helps our business Torres Targets follow our customers journey through our website www.torrestargets.com and find changes to make that will help improve our sales

Torres Targets
United States
2 months using the app
September 13, 2019

This is a great app to get a view into the patterns of the visitors, i wish there was more to do with the information/data that is being collected. But overall a very nicely designed and usable app.

AiiA Care
Denmark
Over 3 years using the app
May 4, 2020

amazing! works very well and is free. great app.
it is nice that it shows the browser and location of the user as well

Oasis Bidet
United States
2 months using the app
October 26, 2019

It's great! Does exactly what it's supposed to do. Maybe improve on being able to record more.. I had less than 50% of the total sessions recorded.

EmAloha
United States
2 months using the app
March 13, 2023

Nice

PawsAndClaws
Poland
2 months using the app
Edited July 5, 2020

Great app. This will help me understand the behaviors of my costumers and increase my sales overtime. Great Job!

The Chef Essentials
Philippines
2 months using the app
June 24, 2020

Really Useful, being new to shopify its helpful that I can actually see what is making people leave my site to help me improve my store! Love it!

Doki Doki Loot
United Kingdom
2 months using the app
March 2, 2020

very nice! very nice! very nice! very nice! very nice! very nice! very nice! very nice! very nice! very nice! very nice! very nice!

Recanto da Sereia
Brazil
2 months using the app