Reviews (2,728)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.
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My first time to use this kind of app. it is good the know that what have the customer did. I am still trying. will give a feedback after that.
Great app! I added it today and have already found three things I need to change to help with the customer navigation experience. Thanks!
i started today to use this app but i allready find it so interesting and helpfull. keep on the good work
This app works in the free version. I was instantly able to see how my visitors behaved on the website. No fuss. Thank you guys for a nice app. https://myshittybackpack.com/
I think it's an amazing app so far. I got to try it and I actually saw a recorded video of myself navigating my site. So cool!
Great app!!! I use it to survey how do I develop my website. And important!! it' s free for a new starter website.
When I first installed this app it worked well (of course during the free trial). It showed me the behavior of my customers and it allowed me to make some changes to my site to improve customer experience. Now, weeks later and during Black Friday when the traffic to my site has increased exponentially, I am unable to even open the app. It takes me to an error page and it asks me to log in, when I press that button it takes me to the page to install the app again. This is extremely frustrating. I will be uninstalling this app and finding something that actually works.
Update: We fixed this issue shortly after BFCM last year. We've reached out via email a couple of times, we look forward to hearing from you :)
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Hey there! We're experiencing some downtime due to Black Friday traffic but our Engineering team is working to get everything back to normal. This should be fixed shortly!
It's really amazing to use Better Replay.
You can understand how user surfing your website, which products they are looking.
It's really helpful to increase understanding of your most loved product.
I like the premise, but not sure if my customers are just leaving or the recording is messed up. Hopefully its the recording.
It helps to see customer behaviour and gives you some ideas about what they are looking for. sometimes it records your own session of your own location too which annoying but still it's very helpful.