Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

May 31, 2020

Which customer is logged in is not an option not sure why.but overall cool add on if you want to analyze the work

Gonaturalista.com - Natural wine delivery in Thailand
Thailand
Over 1 year using the app
October 15, 2019

Very good app, it helped me a lot to understand customer behavior in my site and change things to increase conversion.

look-z
Brazil
22 days using the app
Edited September 8, 2019

Very helpfull! I can see now what my customers are looking for or missing something. I can see what works do i need to do with my shop!

Pass1on
Lithuania
22 days using the app
Edited November 3, 2020

Edit: Thanks so much for listening to my feedback about the favicon being difficult to see, and then amending changes. Awesome. I still find the new changes to the UI hard to read and a more unpleasant user experience, plus the extra click to view sessions is annoying, but other than that, this app has helped me understand and fix my site issues really quickly and that's invaluable. Don't know where I'd be without it.

FACEMASKER AUSTRALIA
Australia
About 1 year using the app
CartKit replied October 1, 2020

Hi! We truly appreciate your feedback. We actually tried contacting at two different email accounts but our emails bounced back. It seems like you're unable to receive our messages.

We'll continue trying other methods to reach you.

July 27, 2023

Good customer service so far! They're making it easy to get started, and it's been intuitive to get going.

Wall of Venus
United States
22 days using the app
Edited October 22, 2019

i love this app, it was unavailable a few days and i really missed it. it helps me keep record of what my customers do. its perfect

Toothlet
Spain
22 days using the app
Edited October 27, 2019

A Bit Choppy And I Mean Just A Bit, Otherwise Crazy Good. Can't Believe something free works this well.

Loja Visions
Brazil
22 days using the app
Edited June 29, 2020

this app is a huge help, i can track my customers and see where i need to improve. great app definitely recommended

Hypecollab
France
22 days using the app
Edited December 18, 2019

HE feudal policy having obtained thus stir, the few countries that had not [as above] gone ... that tenures, were not brought into England by the Canqutror,

Strongestability
China
22 days using the app
June 10, 2020

Best app. Do you want a app record customer? This is best of app. It't very clearly, professional...

armmstore
United States
22 days using the app