Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

October 15, 2019

Amazing app, it tells me what I did wrong on the website and what I need to fix in order to attract more customers.

AstroLight LED
United States
17 days using the app
Edited July 1, 2019

Looks good but I've not been using it for long. I'll come back and update where necessary - so far I like it.

UPDATE.
The app is good but we're aware that it doesn't capture ALL activity on the website! (noticeable missing activity when a customer has placed an order and no corresponding video to connect, so sometimes it's there and other times not). To ensure all activity is collected and reliable, we use Storeview as a backup.

I'll leave the rating at 4.

Gala Wildlife
United Kingdom
9 months using the app
April 23, 2020

you're perfect and this app ist very nice designed! Thanks for giving it for free. Kind regards, Christopher!

Crystal Cooking
Switzerland
17 days using the app
October 23, 2019

good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good

XIRC0n Worldwide
United States
17 days using the app
Edited March 12, 2020

great app easy to use great app easy to use great app easy to use great app easy to use great app easy to use great app easy to use

BlytheStore
Israel
16 days using the app
November 7, 2023

nice customer services and quick replies. I like that it's on the shopify platform instead of jumping out to another website, which drove me crazy everytime.

polish.
Hong Kong SAR
16 days using the app
Edited September 16, 2019

this is very nice app, everyone must use this for their website to monitor the activity of their visitors.

Glowrify Lighting Studio
India
16 days using the app
July 1, 2023

support is awesome and they also gave me extra recordings when I asked for it. This app really helps identify the issues as to why I am not getting sales.

Wear Your Words
India
16 days using the app
June 17, 2019

Exactly what we were looking for. A way to research the way our customers react while on the website and its free.

GoFitWomen
United States
16 days using the app
March 29, 2023

The team has been great to work with; immediately, I was onboarded to the tool and have been using it ever since. It's been applied to gauge user experience, find bugs, and help make ArtYourCat a healthier site overall. Thank you, CartKit, for making Peek!

Art Your Cat
United States
16 days using the app