Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

September 3, 2023

awesome customer service and great app, i will start using it a lot more often since i have full confidence that this app may give me tons and tons of extra conversions!

MM2Exchange
Netherlands
6 days using the app
July 23, 2019

This is great ! Though It can't scan the check-out page / payment page. And ,the app has only 1 page for all visit videos.

Adultscampus
Hong Kong SAR
3 months using the app
Edited June 2, 2020

Great app !!! Love it, easy to use, easy to navigate. We get to see what shoppers are doing. Get to use the replay live and figure out what we can improve etc

NutriK9plus
Canada
5 days using the app
August 30, 2019

Straightforward recordings and easy to use.

Works well and helps broke beginners like me a lot.

thanks.

The Highway Store
United States
5 days using the app
August 6, 2020

So far it's all good, and free which is great, my website is still new, so I will wait until I get customers to see how it works.

Picks Perfect
Lebanon
5 days using the app
July 10, 2019

Great app. Perfect! And its free. What more could you ask for? This is totally worth downloading and implementing into your shopify store.

Epizio Store
Mexico
5 days using the app
June 30, 2020

This app is brilliant for taking a journey through your customer's eyes. Essential for spotting missed opportunities or navigation problems. For free, this is a must. Thanks! :)

Strawberry Valley Prints Ltd
United Kingdom
5 days using the app
CartKit replied June 30, 2020

Thank you! We appreciate your support <3

May 14, 2020

This is definitely the way to go! Doesn't slow down my site and I'm learning alot about my customers!

Pandora's Boxx
United States
5 days using the app
July 21, 2020

Très intéressant pour voir vos clients sur votre page. cela permettra de voir ce qu on peut corriger pour une meilleur vente.

Love Dogs Store
Belgium
3 months using the app
January 11, 2021

Fairly easy to use and it's neat. However, needs some work with the way they highly key activities such as "add to cart". At the moment, everything is too green. It would be nice to have a different colour to highlight key activities we need to spot in a second. Also, it should add a special page number for when they placed an order or added to cart to highlight. So instead of watching the whole activity page by page, we can easily jump to where we need to see. I also think, being able to filter by dates would be a good feature for this app so we don't have to keep scrolling down. It's very mundane.

Buildiverse
United Kingdom
3 months using the app