Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

May 25, 2019

Good little app, my only complaint is it does not show enough recorded sessions from the week. The dashboard is too small to gather enough data to see what is happening on the site.

Kids Room Depot
Canada
3 months using the app
Edited July 8, 2020

I like this app. Everyone should use it. Replay Live helps your business in a very good way and lets you understand your customers.

JHM
Sweden
5 days using the app
March 29, 2023

The app is very useful. shows how customer behaves on your site and gives you a view into their mindset

My Store
Pakistan
5 days using the app
March 19, 2023

very happy with this app which i found today, and i would to continue for long time to use this app ..

Terziastyle
Ireland
5 days using the app
May 15, 2023

Easy to record and gauge audience retention after viewing their actions on the store, helped me increase my conversion rate

Comfy Cloud Clogs
United States
5 days using the app
September 6, 2019

works as described. just started using. will monitor for future performance. currently free so cant complain.

Baked Cravings
United States
3 months using the app
January 23, 2020

great app , it gives me a real insight about my clients , great app. i would want the developers to increase the feature as i can see they are very smart and i cannot suggest as its better for professional to do their job. all in all i am happy

linkdom
Iceland
5 days using the app
September 17, 2020

The video doesn't record details of when a user clicks on a dropdown. The video only captures the final selection. But video quality and controls are great.

Jack's Cookery
United States
3 months using the app
July 31, 2019

Helpful to see how users interact with the website. Really appreciate that it's free, and if you're a small business you can see most of your users actions.

Boutika
United Kingdom
3 months using the app
March 4, 2020

I use this app for all my stores, it is perfect for recording user sessions. I learn a lot from the replays.

AllureVous
Hungary
5 days using the app