Reviews (2,664)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

May 7, 2022

I love this app! It helps me figure out my customer's needs. Go get it! Thank me later. Try it today!

My Chic Cellar, LLC
United States
Almost 2 years using the app
October 12, 2020

Amazing app. why because of you can see visitors what they are looking for, for which product they are concentrating for, very helpful you can adjust your products etc. highly recommend it. Yes, 5 star I didn't came cross any better yet, do you?

ardens toys
United States
Almost 2 years using the app
July 21, 2020

i was recommended by a friend this app for checking out what went wrong with my shop. and i can really find out the reasons now, i like it. but one thing is quite confused its still a bit confusing steps to register but once you got there i think its quite simple. so making it more simplified would be much nicer.

UNIC UNID
United Kingdom
Almost 2 years using the app
May 5, 2022

does exactly as expected. Been using it for months and has given me great insight as to what my customers are looking for their next visit. Thanks

Royal Gift
Canada
Over 1 year using the app
February 26, 2021

Super eassy to used , it Help me to understand my customers, thank you Very Much Thisted app is recormended

Zaam.dk
Denmark
Over 1 year using the app
September 4, 2020

Before trying the Replay live app, I had tried other apps that charged a ton for the same features I am getting for free here. I can't get past the fact that these features and indeed the app itself is FREE. I am happy and recommend this app to business people serious about taking customer engagement to the next level.

Century Smart Accessories
United States
Over 1 year using the app
CartKit replied September 4, 2020

We truly appreciate your support! :)

September 4, 2019

Great APP must have if you like to see what buyer are doing when on your web site .. WWW.army1157kit.co.uk

Army 1157 Kits Part of Bear Essentials Clothing Company Veterans Owned Business
United Kingdom
Over 1 year using the app
November 15, 2019

This is great.
I have never known the existence of this app.
I believe it will play a big role in the future optimization of the store.

CC Shield
China
Over 1 year using the app
September 5, 2019

This is a very nice app and it is free! It helps me to see exactly what my clients are looking at and what they are maybe finding hard to do on my website. Definitely recommended.

Chai Namibia
Namibia
Over 1 year using the app
October 15, 2020

I LOVE THIS APP, Unlike other apps Replay is easy to understand with clean graphics and a super-easy user experience. They also give a much larger monthly limit than the other apps. This is definitely an addition you need for your store!

nosta apparel
United States
Over 1 year using the app