Reviews (2,712)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to replay customer journeys and record sessions, which helps enhance user experience and increase conversions. The upcoming Heatmap feature is also eagerly anticipated for its potential to offer deeper insights. The survey component is praised for effectively collecting customer feedback, complementing the replay features. The app is recognized for its fast, intuitive interface that does not compromise store speed and for providing detailed analytics. Support is frequently commended for being quick, friendly, and helpful, significantly enhancing merchant satisfaction.

October 1, 2019

The app is great, I could analyze customers' behavior in the store and implement improvements and reorganize.

It's Personal
Slovenia
Over 1 year using the app
September 2, 2022

Very insightful to see where people hover, click and how they use the website, you can make changes based on this information and see where people get stuck on the order process, etc.

QuokkaMousepads.com
Australia
Over 1 year using the app
June 8, 2020

Excellent app. Very useful to better under user journeys. Easy to install, works smoothly and highly recommended.

Zouk
India
Over 1 year using the app
Edited January 19, 2020

Its probably the most under rated app. A definite must have if you've just launched an online store or in need of info regarding your current site.

Mybrands
Greece
Over 1 year using the app
December 2, 2019

So far, I find this app to be helpful, as it provides helpful insights on the performance of my store that I might not have otherwise.

Dominion Graphic Arts
United States
Over 1 year using the app
April 2, 2021

Great Very efficient app, quick assistance and amazing team, I love the user experience as well!!

Sana's Sets
United States
Over 1 year using the app
January 23, 2020

App works perfectly and installation is fairly simple. Now I know where are my customers spending more time and possibly struggling so I know what could change to my site.

It's amazing this app is free! Thanks!!!

Petlob
Mexico
Over 1 year using the app
September 3, 2020

We've never seen this amount of pure analytical value for free, like never! This app can drastically make your revenue soar if you know how to use it well. Really impressed beyond words at how you can literally watch your customers in real time like you're sitting right next to them. I recommend this to anyone looking to gain full control of their conversion optimization. Thanks CartKit!

BlissfulLittles™
Egypt
Over 1 year using the app
May 17, 2020

I can't believe this app if totally FREE!! I look forward to learning how my customers navigate through my store. Thank you so much!!

Knick Knack Nurse
United States
Over 1 year using the app
Edited September 7, 2019

ive always wondered what my customers are looking at and it helps me alot to be able to see what they are doing so I can improve

JayMarsh Hair & Beauty
Australia
Over 1 year using the app