Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

Edited April 22, 2020

Greatest app ever ..really useful to track my start up shop
Now i can know my weaknesses and strength in store design f

Dentmart
Iraq
About 1 year using the app
August 21, 2023

Pretty convenient plugin for ascertaining where customers go on the website and where the most attention is given and, equally important, see what might cause a customer to leave the site.

Rhino Mud Skin Repair
United States
About 1 year using the app
Edited July 10, 2020

This is just amazing, when I first installed it I thought the recording will be shown as text, but it is actually video!

Netshelf
Australia
About 1 year using the app
April 20, 2023

Trying out this new app. So far it's worked well. Thanks Peek Replay & Survey for creating this unique product!

Peacock Books & Wildlife Art
United States
About 1 year using the app
May 12, 2020

a must for ecommerce websites. i like the recording features. so far it works fine, guys give it a try

LogicBomb
Italy
About 1 year using the app
July 21, 2021

Replay Live is great at showing me exact customer shopping journeys and are always rapidly updating with brand new sessions. I try to watch and learn from every single session they provide me!

All Personalization
United States
About 1 year using the app
CartKit replied July 29, 2021

Thank you for sharing your experience with Replay! I'm sure other store owners will find this very helpful :)

- Judith C.

Edited June 11, 2020

Great app, very easy to install. The other great feature is that it is completely free. You can watch recordings of the people in your store and even watch it in a quick motion, which is great. The only downside is that you can't watch live the people in your store.
I can definitely recommend it.

Homedecorfinder
United Kingdom
About 1 year using the app
Edited June 9, 2020

I used this app to understand my customer journey in my online store . The app tell me exactly what my customers are searching for and where i need to focus to improve my customer experience. I wish i found this app before, but Am happy that i found it finally and that too for Free, What else can i ask for

asheers4u
India
About 1 year using the app
Edited November 20, 2019

awesome app, first of all it is free. not the mention it allows us to view how the user nav our website to see if they actually utilize the function.
also this app does not slow down the site or anything. it's amazing!!

MrGreatdeals.com
United States
About 1 year using the app
November 7, 2019

Awesome and useful App!

Landloop
United States
About 1 year using the app