Report Toaster: Custom Reports
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (208)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for enhancing reporting beyond Shopify's native options, offering detailed insights for compliance and financial clarity. It's praised for customization, like separating gift card sales and breaking down sales by state. The user-friendly interface and responsive support are highlighted, with many finding it cost-effective. The app's AI integration and ability to combine data from multiple stores make it a recommended tool for better business data control.
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I've been a Shopify customer for 15 years and I have purchased and installed quite a lot of apps. Report Toaster is probably the most useful app I've ever used. You can ask it just about anything about your store. I use it mostly for Sales and Use Tax reports and inventory. It tells me about sales for each month for tax filings and you can ask it for the number of sales for any period for any product in your store. It's absolutely AWESOME!
Appreciate the great review - glad Report Toaster is really working out for you and that the reports have been providing some useful info! :)
Report Toaster has been a brilliant addition for us. It's incredibly useful for pulling exactly the reports we need, with the flexibility to customise them properly (not just “close enough”). The in-built customisation options are excellent, and the customer service is 5*; George has always gone out of his way to tailor the app to our specific requirements.
Appreciate the kind review and glad we could get you everything you needed setup for your store. Happy to be of help :)
Great product. Great service. The interface is simple to use and it has more than enough functionality for us to run the unique types of reports we need on a weekly and monthly basis. After trying five to seven other reporting apps buit on Shopify, Report Toaster was the only one that was able to deliver what I needed. The rest had convoluted interfaces and were more limited in terms of functionality. The integation of AI into this app makes it extremely easy to get to the data you need, and arrange/organize it the way you need it. Furthermore, the customer service is top notch. Very quick replies and extremely helpful.
Thanks for the great review, very glad we could get you what you were after and that this was the best app to suit your needs! :)
Support was awesome when I needed help. I appreciate the fast response to my questions and problems. Thank you!
Thank you for the great review! :)
Great app. Very helpful for tracking and analyzing data. The interface is clean and easy to use, and it saves a lot of time when working with reports. Everything works smoothly. Highly recommended.
Appreciate the great review, happy we could assist!
Report Toaster is one of my most reliable go-to tools. It empowers us to leverage our data in unlimited ways. The team behind the app is responsive and eager to help, so I highly recommend it to anyone invested in taking their ecommerce to the next level.
Really appreciate the great review, glad we could be of such help to your store :)
Very useful app, and the team are very helpful about information and adding features to reports.
Appreciate the kind review, glad the app and the team have been so helpful!
I downloaded Report Toaster and asked them for a report based on salesperson and fulfillment date so I could pay my staff accurately. They said I'd need a paid membership, but they could get it to me if I signed up. So I did. Report Toaster support then set up the report for me and assured me it was accurate. I ran a few payrolls and ran into accuracy issues that were called out by my staff immediately. Dates not matching, orders not being attached to salespeople, etc. I take my staff not getting paid accurately very seriously so after finding these issues and sending examples to Report Toaster support, the Director of Customer Success, George accused my email communication of being impolite and cancelled my account. It seems sending them evidence of their reporting issues is "impolite".
James, this is Sam one of the founders of Report Toaster. George was acting under my direction when he notified you that we felt it best not to work with you any longer.
We take pride in our customer service, as you can tell by all of our five-star reviews. We also take the accuracy of data very seriously, which is why Shopify sends merchants to us with difficult reporting issues.
We provided you reports based on the requirements you provided. We are really good at suggesting adjustments to the reports, but ultimately you know your business better than us. When you asked about what you deemed to be inaccuracies, we provide clear, concise and most importantly, polite replies.
Your last 3 tickets became more accusatory and hostile in nature. First accusing is of overcharging you, which was actually a Shopify charge. Then accusing us of creating incorrect payroll, which we pointed out was correct based on the fulfillment dates. In neither of these cases did you reply to our solutions with an acknowledgement. Your last ticket regarding your attributed staff was also resolved quickly and accurately, suggesting a small adjustment to the report. Instead of acknowledging, you again became accusatory and used all caps - which is considered yelling.
Our response was to again explain how the report could be modified to your requirements and then included the following:
"Reviewing your last few tickets here, we've decided that the best step moving forward here would be to issue a full refund for your Report Toaster account and discontinue service.
The app has already been uninstalled, and the refund has been issued in Shopify. It will likely take a few days before you see this reflected on your next Shopify bill.
Our number one goal here at Report Toaster has been to work with our users, and we have always aimed to show them the same politeness and respect that they have shown us. Given your most recent responses to myself and the Report Toaster team, we think it is best that we each go our separate ways. We wish you all the best in finding a solution that suits your needs."
We have serviced thousands of customers in our 6 years in the App Store and this is the first time we have ever been in a position to deny a customer service. We don't do this without a lot of contemplation, as we know it risks a bad review, which affects us greatly. But just because Shopify has created a situation where merchants can hold this over our head, doesn't mean we deserve to be bullied by someone like yourself. We wish you the best of luck and hope that you find a better match in reporting apps.
The service is amazing! Quick reply and very helpful. This is what I'm missing in so many dev companies. That's a service!
Thank you for your great review, glad you found our support so helpful and that we could get you everything you needed! :)
We love this app, and the Report Toaster team. The app is very easy to use, and performs much quicker compared the the competition. George, one of the Report Team members has been very attentive and has helped our company tons!
Really glad we could help you out, appreciate the great review :)
