Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust reporting capabilities and ability to manage frequent subscription changes. It's praised for its customizable templates, advanced reporting features, and insights into various business areas such as Revenue Recognition. Many find it easy to use, even for beginners, and appreciate its flexibility in building reports. The customer support team is noted for their quick response and problem-solving skills. It's particularly useful during tax time and seen as a game-changer for businesses seeking better operational insights.

January 29, 2024

I've had wonderful customer service experiences with George! I encountered a couple of challenging situations, and he seamlessly helped me in finding solutions and assisted me in running reports. I wish all customer service experiences were this quick and easy ◡̈
Thanks George!

The Well Lived Woman
United States
6 days using the app
Cloudlab replied February 2, 2024

Appreciate the kind review, and so glad we could help get you sorted :)

February 15, 2024

Powerful app and incredible support. Thank you

The Bead Chest
United States
7 months using the app
Cloudlab replied February 20, 2024

Thank you for the great review :)

December 27, 2023

Above and beyond what I expected.

This app will give you more data than you know what to do with! It is extremally helpful to run very customized reports - wish I would have know about this app earlier.

I have used their customer service via chat twice and have had nothing but stellar experiences.

If you need a reporting app this is the one!

4SCORE®
United States
5 days using the app
Cloudlab replied December 29, 2023

Excellent, glad we could be of service and help you get the reports you need! Thanks for the great review :)

March 12, 2024

Just started using this, but looks like it will have all we need, and the CS (Thanks George) has been great right out of the gate!

Salty Buns Co.
United States
About 2 hours using the app
Cloudlab replied March 20, 2024

Appreciate the kind review, glad we could help you out!

December 19, 2023

A very powerful but simple to use report builder - you can use it for financial reporting, monitoring collections, understanding performance etc. The support is amazing as well - very helpful, very responsive.

Electroheads
United Kingdom
3 months using the app
Cloudlab replied December 20, 2023

Appreciate the great review, glad we could help you out! :)

December 11, 2023

LOTS of report choices and extremely responsive and helpful customer service. We love Report Toaster!

The Sated Sheep
United States
5 months using the app
Cloudlab replied December 14, 2023

Thanks for the kind review, and really glad you've been enjoying our selection of reports and great support! Much appreciated :)

November 22, 2023

I have been using Report Toaster now for 3 months after having tried many other reporting apps none of which come close to this tool. The ability to customize your own reports for all areas of your business is excellent, including Revenue Recognition, a key area for me.

When needed customer service is exceptional. They are not just extremely helpful, but are quick to understand what's required and also point out other considerations you may not have considered.

Thank you Toaster reporter, for your help, expertise, and patience.

Theia Corporation
United States
About 2 months using the app
Cloudlab replied November 24, 2023

Appreciate the great review, and good to hear that those revenue recognition reports are working out for you! Thanks! :)

December 12, 2023

So impressed with the customer service provided by this team! They are extremely responsive and nothing we've asked for has been too much trouble (and we've asked for a lot!). Thank you!

Spray-Free Farmacy
Australia
About 1 month using the app
Cloudlab replied December 14, 2023

Thank you for the kind review - happy we could get you sorted!

April 5, 2024

Super service. J'ai meme recu de l'aide pour le set-up des reports. Top top top!

LA BOUCLE KNOKKE
Belgium
About 10 hours using the app
Cloudlab replied April 10, 2024

Merci beaucoup, je suis très heureux que nous avons pu vous aidé!

November 27, 2023

they suddenly, unexpectedly changed the free plan features - most importantly, the ability to print a report for users. this renders this app useless to me as I cannot justify $9 a month to print off a weekly report to help me fulfill orders. Would've appreciated a heads up or a cheaper option since I only need access to 1 report once a week for my small business.

borahello
United States
4 months using the app
Cloudlab replied November 29, 2023

Hey there Borahello,

We understand that you are concerned about the changes to the free plan. Originally we had communicated this change to all of our customers back in September (with a reminder sent in October).

However, our only contact for your account had unsubscribed from our emails and so we were unable to reach you.

Please note that this change was only implemented as a response to the growing data costs associated with supporting our thousands of free plan users. Over the last few years we have also introduced many features to our paid plan to help merchants justify the expense - all without increasing the price of our subscription plans.

At Report Toaster, we pride ourselves on our great customer service - so I've just sent you an email and we would be happy to discuss further if you would like to respond.

Thanks!