Return Prime:Return & Exchange
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.8 (700)
- Developer
- Appsdart Solutions Private Limited
Featured images gallery
Return Prime is a returns & exchanges platform for growing D2C brands.
Automate returns, reduce refunds, and recover revenue with Exchanges, Store Credit, Upsells; all of this without hurting CX with an extensive all in one self serve returns platform. Launch a branded portal, integrate with 100+ WMS and logistics tools carrier, and automate workflows from approvals to updates. Delivering enterprise-grade capabilities at SMB-friendly pricing. Built for scale with reliable systems and 24×7 support.
- Offer a branded return portal integrated with your WMS and logistics tools
- Set custom rules to auto-approve or reject returns by reason and eligibility
- Generate return labels, automate updates, and get deeper return insights
- Recover revenue with exchanges and store credits instead of refunds
- Upsell complimentary or discounted products during return to increase AOV
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- and 100+ integrations
- Klaviyo
- UPS
- USPS
- Yotpo
- Zapier
Categories
Return options
Pricing
Always free
Free
Features
- 5 Free Return Requests
- Branded Returns Portal
- Email Notifications
- Variant Exchanges
- Unlimited Return Reasons
- Customer Portal in Multiple Languages
- Add Upto 2 Logistics/Carriers
Grow
$19.99 / month
Features
- 60 Requests per Month
- All Features in Free Plan
- Auto-Approve Return/Exchange Requests
- Exchange with Other Product
- Status Tracking for Returns/Exchange
- Advanced Analytics
- Refund to Store Credit
- 24*7 Live Support
15-day free trial
Grow & Boost
$49.99 / month
Features
- 180 Requests per Month
- All Features in Grow Plan
- Flexible Auto-Refund Options
- Incentivise users to opt for Exchanges
- Auto-Generate Shipping Labels/QR Codes
- Incentives for Store Credit Refund
- In-store Returns
- Account Manager and 24*7 Live Support
15-day free trial
Scale
$149.99 / month
Features
- 450+ Requests per Month
- All Features in Grow & Boost Plans
- Integrate with WMS of Your Choice
- Unlimited Users & Logistics/Integrations
- Webhook & API Access
- SLA Management
- Dedicated Account/Revenue manager
- Performance Review Meetings
15-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (700)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for enhancing return processes, reducing return rates, and boosting exchanges, which improves customer satisfaction and revenue retention. Its user-friendly interface, customizable rules, and seamless Shopify integration are praised. The app's automation reduces manual workload, and its reliable performance ensures a smooth experience. Customer support is commended for being responsive and knowledgeable, providing quick replies and proactive problem-solving during onboarding and troubleshooting.
The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.
We regret the inconvenience caused. We've resolved the issue on our end and have reached out to your team, awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
The team at Return Prime are very helpful and responsive. They answered all of my queries and spent time taking me through each stage of the process so i could fully understand how the app could work for my business. Special thanks to Hyelladi who really was so patient and helpful, I really appreciate all your help and advice Hyelladi!
UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews.
Worst return portal we’ve used. Would not recommend.
The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It also does not allow us to include customer information on labels, which complicates processing on our end.
The biggest issue was reliability. Over several days, customers were purchasing return labels that consistently generated errors. During this time, we were advised it was being worked on, but there was no immediate resolution.
This resulted in a high volume of frustrated customers contacting us, and our team having to manually create return labels, explain the issue, and manage the fallout.
For a tool that is meant to streamline returns, it created significant extra workload and a poor customer experience, with a real risk of losing customer trust.
We understand your concern and appreciate you flagging this. Upon investigation, this issue was traced back to the logistics partner and has now been resolved. We're awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
Support
App support provided by Appsdart Solutions Private Limited .
Resources
Developer
Launched
October 8, 2020
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