Return Prime: Exchange &Refund

Return Prime: Exchange &Refund

Free plan available
Rating (5.0)
Reviews

About this app

Launched

October 8, 2020

Languages

English

Works with

Plobal Apps, Richpanel, Flits, Australia Post Returns, Canada Post, Easyparcel

Convert your returns into revenue. Built for brands of all scale. Automated labels and refunds.

Return Prime helps you manage all returns, exchange and refunds at one place. Send return label, offer in-store return, refund via store credit & automate process for more efficient returns management. Connect your choice of logistics and WMS for a seamless returns operation. Migrate to a futuristic solution easily from any other returns app.

Return Prime helps you manage all returns, exchange and refunds at one place. Send return label, offer in-store return, refund via store credit & automate process for more efficient returns management. Connect your choice of logistics and WMS for a seamless returns operation. Migrate to a futuristic solution easily from any other returns app. more
  • Customer friendly return portal yet fully customisable
  • Automatically send return label and create replacement orders on Shopify
  • Refund to card or gift card along with other refund methods
  • In-store returns, smart exchanges, promote store credit refunds and lot more
  • Connect with 30+ apps or build your own integration using our webhooks and APIs

Pricing

Free Forever

Free

  • 5 free request every month
  • Automatically send labels and refunds
  • Free for Shopify staff stores, partner stores and trial stores

Grow

$9.99/month

$0.49 per additional request

  • Everything in Free plus
  • 30 free request every month
  • Refund to store credit
  • Convert returns into exchanges
  • Promote store credit refunds

Grow

$49.99/month

$0.49 per additional request

  • 180 free request every month
  • Offer In-store returns
  • Access to app integrations
  • Offer return portal in multiple languages

Grow

$199.99/month

$0.49 per additional request

  • Capture customer feedback on return experience
  • Export report & data for analysis
  • Access to analytics & insight
  • Access to webhooks and APIs

Free Forever

Free

  • 5 free request every month
  • Automatically send labels and refunds
  • Free for Shopify staff stores, partner stores and trial stores

Grow

$9.99/month

$0.49 per additional request

  • Everything in Free plus
  • 30 free request every month
  • Refund to store credit
  • Convert returns into exchanges
  • Promote store credit refunds

Grow

$49.99/month

$0.49 per additional request

  • 180 free request every month
  • Offer In-store returns
  • Access to app integrations
  • Offer return portal in multiple languages

Grow

$199.99/month

$0.49 per additional request

  • Capture customer feedback on return experience
  • Export report & data for analysis
  • Access to analytics & insight
  • Access to webhooks and APIs

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

599 reviews

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for automating the return and exchange process, enhancing efficiency. It's praised for its robust features like processing single refunds for multiple items and customization to match the merchant's site. The seamless integration with platforms like Shipstation is appreciated for easy return shipping management. The responsive and proactive customer support is highly valued for its commitment to quick issue resolution and merchant satisfaction. It's seen as a valuable tool for streamlining return processes and improving customer satisfaction.

February 26, 2024

We've been using this app for quite some time now, and and while some things were a little strange and clunky at first, a LOT of improvements have been made and new features added during that time. The ability to process a single refund for multiple items being returned is huge, and made things a lot easier for us and our customers. Support is always fast to respond (often instant) and very helpful, and they have implemented features that we've been asking for. We also recently updated out site using a new theme, and our developer had no trouble customizing the app's text and buttons to match the style of or new site, so that's another plus. Doing it right, Return Prime!

Retrogression
United States
Over 1 year using the app
February 21, 2024

Return Prime has been a great solution for our returns and exchanges! I love that you can create different rules for exchanges versus returns - a lot of other apps don't have that. The customer service is SO responsive and they will walk you through any questions you have & responds within minutes

BELLE
United States
Over 1 year using the app
March 20, 2024

If you're looking for an easy way to handle returns on your Shopify store, this app is a game-changer. It's super reliable and packed with great features. Plus, the support team is lightning-fast at getting back to you if you need any help. Highly recommend!

julyliebe
Germany
8 months using the app

About this app

Launched

October 8, 2020

Languages

English

Works with

Plobal Apps, Richpanel, Flits, Australia Post Returns, Canada Post, Easyparcel

Built by Appsdart Solutions Private Limited

About Appsdart Solutions Private Limited

5.0 average rating

4 years building apps for the Shopify App Store

Bangalore, KA, IN

Support

Send a message

help@returnprime.com

More apps like this

4.9 out of 5 stars 15 total reviews Free
Quick and simple way to manage returns, exchanges and refunds
Free to install
Order returns, refunds and exchanges is now easy and unlimited
5.0 out of 5 stars 537 total reviews Free plan available
Add a Fee and Limit Cash on Delivery (COD) for Any Condition

Want to add an app?

Try Shopify free for 3 days