About Return Prime

Client retention is the key to the e-commerce business. Understanding the problem statement of customers and acting wisely on a solution is what add value to the business. It's the trust that we build with the customers that help us retain most of the clients. Evaluation is the need of the hour. In the world full of competition everyone needs one smart move to take an edge over the other. Return Prime allows users to order any product without giving a second thought on what would be the quality of the product. Because they know if the product does not meet their expectations they have this option to Return/Exchange the product.

At the same time managing these Returns/Exchange was never easy for the merchants. So to bridge the gap where any user can seamlessly raise any Return/Exchange request in just 3 simple steps and once the request has been raised the merchants can easily process the request, Return Prime comes into the picture.

Return Prime dedicates its services to build your trust with your customers. Our scalability is directly proportional to yours. Every opportunity has a small gap that needs to be filled with the right actions and we help you do that. With just a couple of clicks, you can have all these features with you. The market says having this feature increases the sale by around 37%. The only step that you need to take is understanding what your customers want. We understood ours now it's your turn.

How does Return Prime Works?

1. After installing the app from the App Store, complete the Onboarding journey to get started.
2. When we land on the dashboard page there is an option to install setup for Customer journey and a button to revert those changes. The setup button on the dashboard page will add one more column on the accounts page on Shopify. The column will say ‘Return/Exchange’. This Return/Exchange button is available on behalf of each order on account page and it will directly take customer to the return raising page where customer can select from a list of reasons mentioned by the store owners.
3. After Raising the request the Return/Exchange request is visible on the admin dashboard with all the relevant information about the order. The operational process can be done now. The merchant can approve/reject the request. After approval a reverse shipment is created with an AWB number and the tracking details are added on the admin dashboard.
4. After the item is received in the warehouse the merchant can mark the order as received. The Item can then be inspected and restocked if the quality of product is good to sell again if not merchant can uncheck the option of restocking.
5. Refund can be generated as a Discount code or can be manually managed outside the app.