Multiple Logistics Integration
Connect logistic account to generate & send return labels instantly to customers. Track shipment & know when it reaches back warehouse.
Instant Support with Live Chat
Get your setup done in minutes with the help of our super active live chat support. Install and ping us to get started in few minutes.
Customise & Translate Flow
Setup different policies for returns & exchange. Offer only returns or exchange, translate customer journey and restrict return on products.
About Return Prime: Order Return
Return Prime helps you manage all your returns, exchange and refunds at one place. It lets your customers request a return and exchange on their own helping you reduce your support queries. You can send return labels and refund customers instantly via Gift card, discount code or to their cards.
Why do you need a returns or exchange app?
We often underestimate the power of building a trust worthy brand and do not realise the real reasons for low conversions and repeat purchases. A research shows that brands providing easy order return to their customers have seen their shoppers coming back more often to purchase again. A dedicated return centre with easy return policy is now a must for every customer focussed brand.
- Define return and exchange window as per your policy to automatically restrict customers from making requests
- Ask customers for photos and additional information before they can request a return or exchange
- Translate your entire customer returns journey in any language of your choice
- Use our automation to automatically approve all requests to make a fully automated returns system
- Design and send email notifications to your customers in any language
- Connect your logistic account and send return labels instantly to your customers
- Create reasons specific to a product/collection
- Refund via gift card, discount code or directly to the customers card
- Charge for return labels and deduct from the refund
- Restrict returns or exchange on specific order or products
- Let customers exchange with any other product of their choice
- 14 Day refund on all paid plans, no question asked
World class support
Our support has been one of the best in the industry and you can hear about it everywhere in our reviews too. We believe in going beyond our duties to ensure you get the value out of the app and we will do everything to help you in all possible ways.
Integrate with major logistic
*Deutsche Post DHL Germany (DPDHL) *USPS *UPS *Shipstation *Canda Post *DPD UK *Fedex *Bluedart *Shiprocket *Pickrr *Delhivery *Shyplite *Shadowfax *iThinklogistics *Shippo *EasyParcel *Cargus
We are agency & partner friendly too.
- Plobal Apps,
- eRetail by Vinculum,
- Hulk Apps
See the app in action
Explore how the app works in an example store.View example store
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Wish the developer was transparent with pricing. The app is advertised on the store as being Free. However, it is not free once you download, anything over 5 return tickets cost. If you want to know the price before downloading this app- it is $9.99 for up to 30 return tickets and $0.49 per additional ticket initiated. You are limited to 2 logistics integrations and 1 user free and the 2nd is paid. No more outside of that. If this was disclosed prior to downloading, I would have been able to determine it doesnt work for my shop and team of 5. I wasted time on setting up and then got to the part where I have to upgrade to a plan that still doesn't meet my needs.
Very happy with this app , ease to use 100% Recommended for every business. Everything working perfect.
Ride Proud Clothing
I cannot speaking highly enough about this App, and the support team!
This was my third attempt with an Returns App after wasting hours with others that didn't meet my needs.