Return Prime: Exchange &Refund , 602 reviews

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    588
  • 2% of ratings are 4 stars
    10
  • 0% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants find this app beneficial for automating the return and exchange process, enhancing efficiency. It's praised for its robust features like processing single refunds for multiple items and customization to match the merchant's site. The seamless integration with platforms like Shipstation is appreciated for easy return shipping management. The responsive and proactive customer support is highly valued for its commitment to quick issue resolution and merchant satisfaction. It's seen as a valuable tool for streamlining return processes and improving customer satisfaction.

November 30, 2021

Wish the developer was transparent with pricing. The app is advertised on the store as being Free. However, it is not free once you download, anything over 5 return tickets cost. If you want to know the price before downloading this app- it is $9.99 for up to 30 return tickets and $0.49 per additional ticket initiated. You are limited to 2 logistics integrations and 1 user free and the 2nd is paid. No more outside of that. If this was disclosed prior to downloading, I would have been able to determine it doesnt work for my shop and team of 5. I wasted time on setting up and then got to the part where I have to upgrade to a plan that still doesn't meet my needs.

Soeur Co
United States
About 1 hour using the app
Appsdart Solutions Private Limited replied February 3, 2022

Please accept our deepest apologies for this. We never intended to hide the pricing in anyway as it is present on our website and within the app's billing section as well, however, it was indeed not present on our app listing page when you tried us out. Learning from your feedback, we have added the pricing to our listing page as well and we hope to serve you sometime in future again.

Please accept our apologies and we hope to work together in near future.

Regards,
Shubham
Return Prime

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